We visited it 3 years ago, and it was okay, but the recent experience was awesome, Manager greeted us, server was so nice and very helpful. Food was great. Good job and thanks to all staff 👍
My wife and I were at Penticton for vacation and everyday we had dinner at this wonderful location. Great staff and high quality food and pleasant environment. I enjoyed the meals, even paper of the fish & chips was delicious. 😄
My husband ordered a bottled Heineken and a quarter of the bottle of beer was missing. Our server replaced it. He ordered fish and chips and said it was good. My legendary burger was a bit overcooked. The service was very good when we arrived and then we did not see our server again until we asked for the bill.
Brought my elderly mom for dinner. Very happy with everything. Kevin greeted us at the door and was polite. I am used of some people treating us different because we have dark skin but he treated us equal. Then he served our teas and the cups were very clean. Once our food got to our table, the food looked absolutely delicious and once I started eating the food it was very clean as well.
Got to stop for lunch during a work trip and I had an opportunity to sit in during the rush. They were prompt in getting me placed at a table and offering me a beverage. All out of non-alcoholic beer that day, but I happily settled on a coke. I ordered the beef dip and the waitress managed to up-sell me on the add-on (wasn't hard, I love crispy onions, but I commend her for the effort.) At one point of miscommunication or another..... These things happen don't get discouraged; the onions and cheese were missed. When the meal arrived, we shared a laugh over her selling me a Ferrari and delivering a Honda. She took everything in stride and played along, excellent conflict resolution skills... Read to the end. The meal was enjoyable and hit the spot. When it came time for dessert, her partner (a new trainee on day 3) brought me a menu and I took a shot with the caramel brownie. Upon delivery the girls played a joke and showed up with a bowl of whipped cream for dessert (now thankfully, they didn't dip my nose in it, although I would've had a good laugh) but the waitress told me I got to lose out on two Ferraris today.... Her partner showed up shortly after with an excellent dessert to cap off my lunch. My only regret was I didn't speak to the manager directly about the efforts M and C went out of their way to make the experience personal and enjoyable. Well done.
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