Trail Appliances – Kelowna Showroom

2637 Enterprise Way, Kelowna, BC V1X 7Y6, Canada

About Trail Appliances – Kelowna Showroom

4 / 5

from reviews

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    Dawn Suttie
    November 16, 2022

    My husband and I needed new appliances for a renovation on a condo that we hadn’t even taken position of. We had heard the nightmare stories about how difficult it was to get appliances so visited Trail Appliances two weeks prior to the close of the sale, to price and get a reading on lead times. RBC was very eager to help us find appliances but advised that we would need to take delivery as soon as the appliances became available to ensure the appliances were not reallocated to another customer, even though we were required to prepay for the merchandise. Six weeks after the initial inquiry and four weeks after the start of renovation, Trail contacted us advising that we needed to accept delivery of the goods. At the time of delivery, we noted minor damage on the Kitchenaid Fridge which was reported and for which Trail discounted $100 off the purchase. Fast forward three months later, when we are in a position to fully unpack the appliances and 4/6 of the Kitchenaid sealed interior fridge shelves, display latent defects. One shelf being cracked from how the wine rack was resting against the shelf, two stress cracks-origin undetermined and one shelf displaying obvious manufacturer defects. Upon our first contact with RBC he advised that we only had 30 days to report deficiencies but he would forward our contact information and photos to his warranty department for consideration. After days of nonresponse my husband reached out to our salesperson who proceeded to claim that his warranty department had attempted to reach us by both email and phone with no success so it was best that we reached out to the manufacturer directly to resolve our concerns. Trail Appliances appears to be one of these establishments that once they have your money, they are content to wash their hands of any further involvement. Not great customer service and not a vendor that I will be recommending or using in the future. PS. Did I mention that they charged $35 to stack my laundry which remained in the boxes for three months after delivery.

    Sandra Robinson
    November 18, 2022

    I just want to say "thank you" for the great service yesterday and today. It started with Jenny who coordinated our service so nicely and with great detail. The tech arrived early this morning to disconnect the water line and was very conscientious of our floor. The replacement fridge came as planned and was delivered by 2 nice reps who were also very conscientious not to damage our hallway walls, taking the old fridge out and new fridge in. Other service retailers could take note from you! Have a great weekend! Sandra

    Darren Turnbull
    March 07, 2023

    We recently purchased a wall oven, fridge and washer / dryer combo from Trail in Kelowna and could not be happier with the service we received. Shawn, our salesperson, was extremely helpful and knowledgable and provided some great advice to help with our purchase. Our products arrived exactly when they said they would and the delivery guys were very competent and professional. I can highly recommend Trail in Kelowna to anyone who's looking for a smooth appliance buying experience.

    Laura B
    September 30, 2022

    Our dryer broke down and we needed one asap. Clayton showed me 3 options all of which were in stock and very reasonably priced. My new dryer was delivered in 3 days, the delivery company called ahead and was on time. Great service from Clayton and Trail, love our new dryer!

    K Wood
    November 03, 2022

    Built a new kitchen and got all of our appliances from Neil at Trail. He was very knowledgeable and accommodating. We got the best appliances available considering it was during COVID supply chain issues. I won't shop anywhere else for appliances.

    Trail Appliances – Kelowna Showroom

    Our Address

    2637 Enterprise Way, Kelowna, BC V1X 7Y6, Canada

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