The Location at 2380 hwy 97n in Kelowna has been closed since October 2022. It was just a self-serve coffee bar in the gas station. It never had food, dine-in or a drive-thru. It is constantly confused with the full drive-thru/dine-in Timmy's across the street. Google and Tim Hortons has not removed them yet. It does not exist.
Service here has always been good. They actually give you what you asked for. They genuinely try to do tbeir job properly and not like the others.
This Tim Hortons has to have the absolute worst customer service out of anywhere in the chain, that I have seen in this country. Not only are the staff incapable of correctly taking an order. When they are asked if an item is on the menu that is found at many other Tim Hortons locally they laugh at you. Completely deplorable behaviour. If I could give less than one star I would. I really hope that the owner has the capability to retrain their staff on how to properly behave and treat a customer. On top of the owner, the management team at this Tim Hortons should also be ashamed of their staff. Date of visit January 23, 2021 time approximately 1545
Location is in a nice area, Ever since they got new staffs and manager, the speed and quality of their food has gone up. Inside is nice but lacks seating area. I ordered a 10pc timbits here once , specifically asked for a variety of flavours and all they put in was birthday cake flavors ones. When there's clearly more options. It was not my birthday that day either.
Doors are always locked in the morning… I just want some timmies before I go to work, instead I have to go Starbucks across the street where their doors are open every morning. Never had a problem before the pandemic, but that’s over and they are still scared and keeping doors locked. Foot traffic exists, not everyone drives.
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