The Royal Kelowna – Bellstar Hotels & Resorts
1288 Water St, Kelowna, BC V1Y 9P4, CanadaAbout The Royal Kelowna – Bellstar Hotels & Resorts
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We would strongly recommend anyone and everyone to plan a getaway at The Royal Kelowna....from the moment we arrived ...we received first class and professional service in every possible way and situation from all associates and management. We stayed in the 2 bedroom premium which exceeded our expectations .. .everything was clean, professionally designed and staged …quality appliances , beds, furniture and accessories ... very spacious . The view of the lake and mountains from the suite was spectacular and came with a large outdoor covered deck and patio furniture. The pool and hot tub area is at the top of the hotel which was so great...again a unbelievable view. We extended our stay two times...didn't want to leave...it was so quite and peaceful ... yet so close to the downtown core for shopping and restaurants. The Royal Kelowna in our opinion is the best place in town to stay in every way!
I was pleasantly surprised when I checked in to my room here. In all honesty I was looking to stay at the Delta (which I’ve stayed at before and is literally directly beside this hotel) but the price there was really high. I booked with The Royal and was really happy. The room (actually a suite) is massive and has everything you need for a day or a month. Full kitchen, 2 toilets, big balcony. There’s also a free airport shuttle which I used and it was very convenient. I’ll stay here again when I’m kelowna for sure as it was great value for money compared to other properties in the area.
Great location, friendly staff secure parking lot, very spacious room. Also very well equipped, every pot, utensils, laundry, balcony was massive and great view, the list goes on. Only one downfall was the linens, towels don't have the greatest feel. Overall very accommodating stay. Thank you.
Our first time staying, The Royal had been recommended by friends. Right off the bat, Brandon at the front desk was on his A game. Friendly and funny and helpful getting our party members set up with parking. Just a great stay and great location. The suites are perfect for making your own meals and hosting small groups. We will definitely stay again.
This hotel has good bones, however it needs major updates. I would not recommend this hotel if you are used to any level of luxury what so ever. This hotel is just not it. The super 8 probably has nicer bedding to be honest. The rooms are big, but the beds and bedding are AWFUL... We had to go to winners our first night there and buy bed sheets because they were so bad. They were all pilled and rough and unless you are in need a full body exfoliation not pleasant at all. My sheets were also stained with brown spots, which is kind of gross. The beds themselves felt very old as well and were not that comfortable.... Our room had a subzero fridge, so I was extremely confused on why they cant invest in better linens. The towels in my bathroom were also super worn down and rough and even torn on the ends. The furniture in the rooms are super dark and old as well, not as much of a big deal, but your would expect some updates for a hotel that claims to be a 4 start luxury resort. IF they get new furniture, new bedding and update the over all decor then MAYBE this place could keep up with the Delta Grand next door. All in all wont be back. IN reply to the reply: We called down about getting different sheets and we asked them if they were going to be softer and the guy on the phone admitted that they may not be as they "do not have the best sheets". We then asked for extra duvet covers as those were a bit softer and we thought we may just be able to use those as sheets... and you guys sent us up a few actual duvets instead... at this point we were a bit frustrated and figured we would be better off just going and buying our own. As you can imagine given our experience with not being able to get different sheets why would we have any trust that you guys would replace a bed??? We even asked if they would be able to come and re make the beds using the duvet covers as sheets and they said that no one was available to do that. We actually stayed at your hotel a few years ago and complained about the sheets then and they still were not replaced. I think the best plan of action for you guys would be at the bare minimum to get better sheets.... it would make the stay for your guests much more comfortable. Thanks.