The Royal Kelowna – Bellstar Hotels & Resorts
1288 Water St, Kelowna, BC V1Y 9P4, CanadaAbout The Royal Kelowna – Bellstar Hotels & Resorts
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Don't be deceived by the shiny photos and good reviews. At this price, we expected more than what we walked into. The hotel lobby was hard to find and it looked like the part of the parking lot. We thought the ambience of hotel next door was even better. Upon check-in at 5:40, 40 minutes after their suggested time, we were informed that the dishwasher in our room was still running. The room was much more outdated compared to the photos, and the towels were old and dingy. 1/3 of the towels smelled very strange, and the edge was yellow. One of the lights kept blinking on and off, and two were out. We could hear the neighbor's tv sounds until 3am during our stay (2 nights). You cannot expect any details or service level you would imagine from a 4 star hotel. There is no complementary water. At the pool floor, there is a vending machine for your beverage but no hotel staffs for your safety. Even considering the short supply of hotel/rental properties during summer, we were very disappointed, and wouldn’t go there again. We’ve been to many hotels in Canada, US, around the world and it wasn’t definitely 900 dollar worth experience per night.
Its a great place to stay, Close to everything you need, and enough room for the family. If you have a family of 6, this is definitely the way to go instead of getting 2 separate rooms. Wonderful balcony & Pool was perfect for my kids as its not overly deep. Staff is super helpful. Will Definitely be back!
Excellent location. Waterfront boardwalk out the front door. Easy walking distance to restaurants and bars. Walking distance to great hiking. Outstanding views, large deck. Highly recommend staying here
My family and I had so much fun staying here. The pool area is quite beautiful and has breathtaking views! We loved our room with the patio, and enough space for the 4 of us with the 3 bedrooms. The entire suite definitely feels Royal. Overall, we loved our stay which was made even more special with the amazing staff who made it warm & welcoming!
Another wonderful stay at The Royal! Great location, lovely rooms/views and all that you could ask for! The staff are always extremely friendly and the pool area is great as well! Do not hesitate to book here you will not be disappointed!