The Plumbinators Plumbing & Heating Inc

Kurtis Gunn

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March 20, 2023

Had a wonderful experience with these guys! Called a few other plumbing companies and got a really negative vibe from the person that answered the phone. Shelley was super polite and awesome to deal with! Corey was also amazing. Got in and did his thing super quick and was also very friendly. Will definitely be using these guys again next time I need a plumber!

cortthecrot

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December 22, 2022

The pipes in my washroom were frozen and my toilet and sink weren’t working. Corey arrived and was extremely kind, patient, efficient and professional. He opened up the wall and walked me through why the pipes were frozen and had my water running and my toilet flushing before he walked out the door. He also left me with the knowledge of how to fix the problem myself if it happens again. To top it all off…: he found a small leak and took it upon himself to fix it for me. I would use this service again, 100%. Better than the $600 Mr. Rooter was going to charge to “run a heater for 2 hours in the bathroom”.

MapleGoodness

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January 15, 2023

We had a sudden need for a plumber to deal with a complete blockage of our kitchen and laundry drains. The person who answered the phone was pleasant, was up front in her estimate of when I might expect service, and was up front about the premium for same-day service, which all was appreciated. The call-back was very close to the estimated time, and the plumber was punctual in arriving. Corey was professional, took time to make sure he understood what he was dealing with, and then got right to work clearing the drain. He gave some advice on ways to help prevent a recurrence, got the job done quickly, cleaned up after himself, and has a professional, pleasant demeanor. The only thing that could have been better was that other than the same-day "get us to the door" premium that was verbally explained on my initial phone call, I was given no info from the plumber about the costs of the actual work that was being done, and only made aware of the cost once the invoice was sent several days later. To be fair, I didn't ask the plumber, as realistically we needed the work done regardless, he was already there, and I expect the cost would have been similar no matter who we had hired, but regardless I would have appreciated some mention of what we could expect for costs for the work that he was doing. I also expected the bill to have some sort of itemization (eg. call out charge, hourly rate, cost for auger, that sort of thing) rather than just the total. I would just appreciate that extra level of transparency. Otherwise, as far as the attentiveness, professionalism, and the work that was done, we were very satisfied. The end cost, I believe, is probably on par with any other reputable company we could have hired. Despite my quibbles with the details around the billing, I would not hesitate to call Plumbinators again in the future for other plumbing needs. Thanks for the help.

J D

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December 07, 2022

Corey came and replaced our water heater, he was great! Regardless of how inconvenient our house was set up and the lack of answers I had to his questions.. he got the job done. Definitely recommend this company.. friendly, professional and quick. Thank you a million Corey! Won’t go to any other company :)

tanya davidson

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April 20, 2023

Corey and Shelly are absolutely great. Shelly was able to get me in at a convenient time for me. I like the fact that it wasn’t a “ I’ll be there in the morning or I’ll be there in the afternoon” appointment. It was first thing in morning, when they said they would be here. Corey called to say he was running a little late (had to come across bridge during morning traffic.) It was a bigger job than what he was expecting, but he didn’t complain. He cleaned up the area after he was done. A very nice guy. I went to work and told everyone if they need a plumber to call you guys and ask for Corey.