Town Centre, 2475 Dobbin Rd #30, West Kelowna, BC V4T 2B9, Canada

About Starbucks

4.1 / 5

from reviews

Is this your business?

    Olivia McIntosh
    May 15, 2023

    When I go to this Starbucks, I normally go through the drive thru, but my last visit (a couple days ago), I decided to go inside to order, and it was an absolutely terrible experience! When I walked in, the store was full with numerous people standing around waiting for their orders, which should have been the tell that they were very busy. I go up to order and the cashier asks me to hold on a moment, which is fine, no problem, but I ended up waiting a few minutes while the cashier proceeded to turn around to refill coffee, etc. The amount of time I waited at the till should have been my second tell. I proceed to finally order 2 cold drinks, and then my girlfriend orders hers and numerous people order after us as well. We go off to the side to wait, and wait and wait some more…by this time, 25 minutes have gone by and people who ordered after me have received their orders and left. We go up to the employees to ask how much longer and they only then say that there is a backlog of cold drinks, so it will be some time. That was never mentioned at the time of ordering. If I had known that I wouldn’t have ordered! I was fed up with waiting and ended up getting a refund instead and left without my drinks. I 100% will not be going inside to order there again!

    Zita Ziebart
    April 06, 2023

    Ordered a caramel ribbon crunch (drive thru) and it was awful, sorry!! Returned it (went in the restaurant) and was put through the gears by an employee. I said I would like it replaced please. Unfortch my second one was equally disappointing! Coconut milk was pooled at the top, watery, very little whip and minimal crunch 🤷‍♀️🤷‍♀️🤷‍♀️. Very disappointed!! Ordered my drink around 4:20 and left with my second drink around 4:45… Wont be going back…

    Mathew Arthur
    January 01, 2023

    Tons of staff idling around and somehow has taken over 20 minutes to get a tall decaf Americano the last 4 times I've been here. Not worth my time. Staff are rude when you ask them why it's taking so long. They serve the drive through customers first and don't prioritize walk-ins.

    Steve Kehler
    June 26, 2022

    Friendly staff and the drinks were refreshing. But they cost too much - over 6 bucks for a fruity lemonade. Bathroom was clean enough. Thanks.

    Aubrey A
    March 30, 2023

    They’re always lovely when I’ve come here. My drinks have always tasted great, food is always good, and the service is friendly and fast 😊


    Our Address

    Town Centre, 2475 Dobbin Rd #30, West Kelowna, BC V4T 2B9, Canada

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