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2281 Harvey Ave Ste 1264, Kelowna, BC V1Y 6H2, CanadaSee Your Business Here!
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I waited with my daughter for over 20 minutes, with no other customers in front of us, because the “barista” was talking with her friends. When I asked politely that she chat less and please make our order, she was short and snippy and told me she was “working on it”, which she clearly wasn’t. The other five staff members behind the counter were doing nothing productive either. Never going there again.
I went to buy coffee but needed to wash my hands first and alleviate myself but they said the restrooms were closed for safety reasons. It seems clean hands are my top priority for safety. They told me to go to Tim Hortons.
First of all, it was early morning juat before the mall opened. The barista was not friendly at all, so rude, maybe was kind of 'just started and was late', but her attitude was very sour, my husband asķed the key for the toilet, she said, it's closed and walked away. The young barista looked at us with n expression, "Are you stupid?" When I asked for a sweetner, he replied," Do you want white sugar, brown or stevia? I said, "Any sweetner, please." He just looked at us and repeated again. Employees nowadays don't know the difference of minor little details in their job. We are not here to teach them.
We went in to buy coffee and breakfast to be honest my niece needs to use the bathroom. We were waiting for the mall to open. We buy some coffee and breakfast first so we can also use the bathroom. When we ask for the key to use the bathroom. They said that they don't provide public washroom due to some incident happened. I imagine it was a homeless that was using the bathroom. I was confused because that's why the bathroom is lock. I don't think other people/customer that have been your customer for year's should suffer just cause of the incident. I do believe there is way to ask people if they are using the bathroom for proper purpose. They said shoppers drug mart has bathroom. We went in and bought bathbombs so we could use the bathroom but they didn't have bathroom as well. Never again I'll stop by there to buy coffee and breakfast. We were told to use Mall or Shoppers drug Mart washroom by Starbucks employees but the Mall was closed and shoppers don’t provide washroom. Employees should know first those are available or not before suggesting. I hope no one will have this experience again. Especially with little one. A suggestion to Starbucks to put on your door that you guys don’t have public washroom because most people are decent to buy first before using your washroom.
The coffee was yummy as usual, however the staff (manager) seemed to be having a bad day and was taking it out on me. I told her that we couldn’t hear her when she was calling out the names (mostly because of the music playing from the speakers above them) and I was met with hostility and eye rolling… I hope all is well with you Maddy, I wish you happiness and a less stressful day.