Customer service at this location is unfortunately not what it was, especially in the evening/night. Morning staff are friendly and eager to help. Cashier walked away from till after customer infront of me completed their transaction without greeting, to then chit chat with fellow employees while I stood there waiting for a minute before I was helped. I have never experienced this at a cash in a grocery store in my life.
Newly moved to the community and I had my first visit today. Seems like a nice cozy local grocery store with good selection of products. Two less stars though for the cashier who “educated” myself and my partner that we shouldn’t take the medium size basket with wheels outside of the store. We are both obviously East Asian, and the tone of the cashier was just so rude. The male cashier already casually mentioned that we shouldn’t take the basket outside of the store and we agreed to it. Then another cashier approached us and asked the male cashier whether we were told about the basket rule. Seemingly she downright assumed that we don’t speak English. I did not hide how I felt on my face then she immediately changed her tone and explained that the baskets’ wheels would get damaged if they are dragged outside of the store and how it takes 3 months to order them in. Put a sign up or a sticker on the baskets! I doubt if she does the same thing to the non-minority looking customers. If she does, she needs to find a better way to deliver the message. Surely that did hurt my feeling.
A week and a half ago I fell down my stairs and have been in recovery since. Today I went to your location for some items and some practice walking. I was dress in my work clothing ( dusty& dirty), very taboo in my life . I took my time and arrived at Felipe’s cash! What a delight❣️ Without asking he unloaded my groceries for me had a lovely conversation ;he made my shopping experience a real blessing . Thank you Felipe🌹
It is a small save on food. It doesn't have the pharmacy inside the store and it doesn't have self checkout. So the lines are usually long. Everything is usually fresh and they have a great customer service
Nice convenient smaller Save-On-Foods that fits the size of community. Great quality produce. Love the option for online order pickup or delivery. I have used both online options over 7 years from multiple locations in Kelowna and Victoria, and these staff are consistently friendly and helpful; both for delivery and pickup. Really happy there is some self checkout option now since not all the staff are friendly at the tills and I can bag my own produce gently. Always has been enough parking plus easy level ground store entry for mobility challenges. Love their store made chicken pot pies at the deli counter when they have some left. Huge chunks of chicken and sometimes a butter chicken option...so good.
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