Sandman Hotel & Suites Kelowna
2130 Harvey Ave, Kelowna, BC V1Y 6G8, Canada
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2130 Harvey Ave, Kelowna, BC V1Y 6G8, CanadaSee Your Business Here!
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Do yourself a favour, avoid this place!! After what felt like hours of walking through dark, smelly hallways to finally reach our room, my sister and I were appalled at what we saw when we got into our room. Very unclean, stains everywhere and the room smelt horrible. Went back to the front desk to tell them about the room and they gave us a new room in the tower. We made our way around to the back and attempted to enter the tower - 3 different times our keys wouldn’t work. After many trips back to the front desk, our keys finally worked. Our room in the tower was better than the dungeon, but still very disappointing for what your paying per night. Our sheets had stains on it (unacceptable!! These are white sheets - soak those babies in bleach) the blinds had a good layer of dirt and dust on them. Paint was chipping all over and the AC unit sounded like it was about to explode. I understand that the Sandman might not be the fanciest hotel out there, but for what you’re paying I’d expect things to at least be clean and kept up. We ended up cutting our trip short due to our experience at the hotel. When I talked to front desk the day we checked out early, she just shrugged her shoulders and told us she hoped our day turns around.
The hotel is clean and the staff friendly, helpful and pleasant. The atrium with pool in the middle of the hotel is lovely and different from the average indoor pool area of most hotels, adding a visual appeal. My only dislike is the TV doesn't allow you to manually change the channel by inputting the channel number in order to get to the program you want, nor is the channel number displayed on screen, so you're manually tapping channel up or channel down on your remote to find something to watch. It's a little thing but it could be improved to enhance time spent in the room.
We were a late check in never got in until 7:00 I called ahead to let them know we would be late when we arrived check in was fine but when we got to our room there was a dirty sock left under one chair, a stick of deodorant under the other also a dirty coffee cup and juice bottle left beside the bed. We left our belongings in the room and went back to the front desk and ask that they clean it up while we were out for dinner and bring in another towel set as we are a family of 4 and there were only 3 in the room. The garbage was picked up when we returned but no towels left. When we checked out I had to ask why nothing was taken off our bill for the inconvenience. That should not have even been a question! Staff was super friendly and accommodating but our experience has me questioning if we will return to this location.
I stayed on two separate occasions in the executive tower. Due to issues with poor drainage in both sink and tub, I was pleased with the room on my second stay for one night. This room would suffice for future stays. I also found that water volume/pressure can not be adjusted on the shower and it was painful to shower under such water pressure. Overall, the stay was pleasant.
We spent one night in this hotel, and we really enjoyed it. The room was clean, very comfortable beds & pillows and my kids loved the pool. Matt, Julie & all staff keep up the good work you are doing amazing.