Here on a work trip & expected a decent stay because usually sandman hotels are pretty good. As soon as we got to the hotel it was immediately a bad experience. We were given a room on the 3rd floor (really weird layout and hard to find, had to go through multiple different rooms in order to get to the section where our room was) the door was jammed and we had to slam it to get it to open. Upon entering, the room was so messy and all the bedding was bunched up into a big ball sitting on the bed. Super strange. So we went back down to the lobby to ask for a different room. Everyone in the lobby was complaining about different things, no one was happy, plenty of issues at this hotel for all customers here. We finally got a clean room to stay in but it had two small beds instead of one queen (not what we asked for but oh well) super old building, clearly hasn’t had any renovations done in a VERY long time. front desk staff were very nice and tried their best to help!! If I were them I’d probably quit. Won’t ever come back
Biggest disappointment was the pool being closed for construction. After bringing this to the front staffs attention, they claimed on the website it said that pool was down for construction. I honestly didn’t check again if it was or not. I ended up getting a discount on 2 nights for the room but the cost still seemed expensive. The hotel is run down and dated. The ac unit in room 320 was weak and didn’t completely cool the room. Ac unit cover was duct taped on causing unit to randomly vibrate loudly throughout the night. Asked for a different room, but front staffed claimed they were fully booked even though they weren’t. Seems that shared hotel/bar bathrooms were not cleaned all weekend and the garbage can in the elevator was full and not emptied for a few days. It was a let down of an hotel experience. I would not rebook here (even with a $40 voucher for Dennie’s) as it was overpriced for a less than mediocre and dated hotel.
Hotel is outdated, dark. Parking is very inconvenient. There was water dripping from the ceiling with a “wet floor” sign but no bucket- it was just pouring all over the floor for the duration of our stay. Staff at front desk were very helpful and friendly. There was no phone in our room, blow dryer did not work. Pool was closed for servicing?! Middle of summer. Was told they would not be cleaning my room during my 3 day stay. Covid made it easy to cut back on costs of running a hotel but it’s time to get back to work. Clean the rooms. During our two week vacation, yours was the only hotel that was not making up rooms.
I stayed there early August 2022 while in town for a concert. Staff was friendly and helpful. Room was clean and had everything needed to make the stay pleasant. Manager Lynn was friendly, amazing and helpful. Downside was the pool and hot tub not open while there.
The customer service I received prior to arrival and after check in was absolutely incredible. 10/10. I am very appreciative and grateful for Adhi’s help, compassion and understanding. I’ve worked in many customer service oriented roles and I know he is the good help that is hard to find. That being said, this hotel was incredibly disappointing. There is an awful smell that is very strong in the hallways and the hotel room, the elevator seems to be original and unreliable, the decor, bedding, amenities, common area furniture and over all appearance is fatigued. We did not feel comfortable staying here as the photos were not even remotely close to what we received upon arrival.
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