Sandman Hotel Penticton
939 Burnaby Ave, Penticton, BC V2A 1G7, Canada
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939 Burnaby Ave, Penticton, BC V2A 1G7, CanadaSee Your Business Here!
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Great stay! We forgot our phone charger and front desk was happy to let us borrow one and brought it to our room. Very clean lobby and room. The front desk team was friendly and helpful. Joshua went above and beyond to make our trip wonderful. Next time I’m in Penticton I’ll definitely stay here again. :)
Sandman should be sand bagged... Granted, the checkin lady at the front desk gave us a great deal, but our room key failed 3 times during the trip. We had to wait 10 minutes for the ONE front desk person to get off the phone so he could fix the card. And once we got in the room, we opened the drapes to see a dingy indoor pool area with no sunlight... and the pool was empty. I felt like jumping through the window and ending it right in the bottom of the pool!!! Wow, is this where down and out people go to end it? One couple checked in with their kids, and they didn't even know the pool wasn't working!!! Good service! The hotel, with its ancient design, has blind hallways and hidden doors that make it a nightmare to navigates too! Tear this joint down Penticton. Your beautiful little town deserves something better!
Great stay. Wish there were queen beds instead of double beds, though. I don't sleep well smushed against my kid lol. It's great the hotel is pet friendly too. Can't wait for the pool to open! Amazing service at front desk and fabulous housekeeping - Michelle and Collette do an amazing job. So clean!! Even though the building is older and the elevator buttons might be a little tough to push, the building is clean, taken care of, and has all the comfortable amenities like coffee/tea in the lobby, whitest-white blankets, nice lounge chairs in the rooms. I also LOVE that you can walk right into Denny's for 24/7 meals and drinks... how convenient is that? The location is super handy for enjoying Penticton or its entertainment venues. And the front desk staff are so smiley, personable, helpful, and really just beautiful souls! Thanks for a great stay!
The staffs were very friendly and helpful. When we arrived at the hotel, everything was good including the fast check-in and easy parking. However, I was totally shocked as soon as I opened the door, there was a badly smell of smoke filled the entire room, almost made me think it was a building with rooms for smoking. We could not breathe at all. Immediately I went to the front desk to request another room. The lady named Lynn was very nice with patience. She was trying to look for another room for us. At beginning, she told us that we couldn’t get another room until the following day, I told her that we were there for my daughter’s dance competition. I booked our room for 3 nights at a very early time, we could not accept for living a room with severely terrible smell of smoke!! My girls are allergic to the bad air, especially the young daughter was competing her dance in Penticton, that room would not only damage our health but also influence her dance performance!! We must move out to find another hotel if we didn’t get another room. Lynn right away responded that they would definitely not let us leave without satisfaction while she kept searching for a room. Finally she found us a room and told me to check if the second room was good. She kept apologizing for what happened and promised to not selling that smelly room until it got deeply cleaned. I was totally impressed by her sincere services. She helped to fix our problem, moreover compensated us with lower rates of the room and a voucher to Dennis. We had a great stay because of her passion for making customers happy. Lynn, thanks so much for helping us out and made our days went well for the competition! We’ll definitely be back to see you and stay for your hospitality.💕
Cameron welcomed us at the front desk. He was professional, helpful, friendly and went above and beyond to make our stay comfortable. Very impressed with the service. We will definitely be back. Sandman Penticton is lucky to have this valuable team member. Thank you Cameron.