The staff are welcoming and helpful. Considering the amount of traffic within the space, it is kept clean and cared for. I appreciate the friendly vibe of this place. There's also open mic nights and other events! The beach and downtown are five minutes away. Highly recommend this lovely place.
This hostel sucks. I did have slightly elevated expectations as it was twice the price of the (unfortunately fully booked) other hostel in town. For $80/night I expected something half decent and/or for it to be sold out. It was neither. Squeaky metal frame beds, cheap mattresses, sheets are old and worn, bathrooms were dirty and are communal stalls in a big room, bedroom floor was so dirty I found a broom and swept it myself. Nothing unusual for a hostel (although I’ve never resorted to stealing cleaning supplies before) but everything is right at the bottom end, but at top end prices. Everything else around the hostel was also rubbish. They tried to sell me parking on check in at $12.50/day, even though I was staying on the weekend and parking 50m away is free. Literally trying to rip me off for a second time (the first time being the room price). They advertise free towels but had none left for the woman in front of me who hadn’t brought her own. When I checked in my room key didn’t work. After trying 3 three keys I was finally asked to prop my door open whenever I left my room. Free breakfast is a joke - it ends at 9:30am, but there’s so little available that people were stood next to it asking where to find it. It was a bowl of bruised fruit, coffee, and some pancakes you made yourself, which caused chaos in the kitchen of course. The fruit had to be collected from reception, who seemed to be guarding anyone trying to take more than one piece. Once you’d made the pancakes the only topping was butter, as everything else had run out. I didn’t bother with coffee as it was impossible to find a mug. It was so bad that I didn’t even have breakfast the second morning, and just went out and bought food instead. The website said by booking direct I would get a 10% discount on checkin. This didn’t happen. Positive points were (very, very loud) A/C, and that there was only 2 or 3 people in my 4 bed dorm each night. I think this is the most I’ve ever paid for a hostel but it’s one of the worst ones I’ve stayed in.
This was the 7th different hostel I stayed at during my travels, and by far the worst. I stayed here for 36h, and couldn't check out soon enough. This place seems to attract the lowest forms of human life. I had my food stolen from the kitchen twice in the same day, told the staff about it both times, but was told nothing could be done, too bad! Despite that I told them exactly who the person responsible was.
The room was absolutely disgusting. After we checked in, we had to ask if the room had been cleaned before, because there was a cockroach (?!) In the bathroom, the towels were old and stinky, the trash was not emptied and there were stains and hair on the bedding. They pretend to clean it again but only the cockroach was gone, the rest was still filthy. The breakfast was just pancake dough that you had to do it yourself in an even more disgusting kitchen. As it is definitely not cheap it is a complete rip off. Don't go there!
Apart from dried vomit on the walls of the hostel room the place was neat, tidy and mostly clean. Would have loved a longer quiet time to make the most of the days as drums or music playing after midnight and again at 7am, just isn’t quite enough time to enjoy all the sights of Kelowna.
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