Rose Valley Veterinary Hospital
2476 Westlake Rd #112, West Kelowna, BC V1Z 2V2, Canada
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The Staff at Rose valley and Dr May truly are amazing humans. They shared in the saddest day I experienced in my lifetime when I had too say goodbye too Goobie my dog of 20 years. They were professional, compassionate, understanding. And truly helped me find peace in Goobies end of life. Thank you all so much! Your job is not easy and I thank you for all you have done for us!! When the time is right we will be back with a new pet! Melanie with Mels Fine Finishes
Dr. Mei is such a great vet! The staff are super friendly and there's kitty cats that live there that you can pet and give some love to! Super grateful that this is Milo's new vet.
I wish I could give a thousand stars!!! When I moved to Kelowna I initially wanted to take my cats to Rose Valley based on the reviews of Dr Oz. We ended up taking our cat that had a congenital heart condition to Trilake in Winfield only because they do echos there. Biggest mistake I ever made. One year ago I experienced the most traumatic day of my life at Trilake when we had to euthanize our 8 year old Himalayan 3 hours after learning he was in kidney failure. He had been diagnosed stage 2 kidney disease and started on medication and all new food one month before. The doctor told us she was being pulled in multiple directions and stated "I have 4 minutes." We had no time to ask all the questions we wanted to ask, we were told the only humane thing to do was euthanize, and were left traumatized and with absolutely no closure. She didn't let us know when she was actually doing the euthanasia; everything about that day was horrific. She took him from my arms and when I saw her removing the IV I asked what she was doing then saw him and asked if he was sleeping only to be told "no, he's gone." I fell to the ground, it was honestly the worst moment of my life. Being busy is no excuse and that is an experience that should have been handled with care and grace. I sent a novel long email about our experience and the Veterinarian never even reached out. There was a kind and empathetic manager there that did reach out to me, but of course only the Veterinarian would be able to answer the questions I needed to ask. It would have been so simple for her to call when she wasn't busy and given me the time to ask questions and get the closure that I needed. I would give anything to have that day back and take our precious baby to Dr Oz instead. After hearing about my friend's experience saying goodbye to her baby with Dr Oz, I knew I needed to talk to him. She told me he was so kind and caring, and lit candles, and called the next day to make sure she knew she'd made the right decision and that she was okay. It took me a year of crying endlessly and not being able to properly grieve before I finally mustered up the courage to call Rose Valley. I said I'd pay anything to make an appointment just to talk about what happened. Dr Oz called me back himself right away, had me send over all the labs and medical history, and answered every single question I had with compassion and empathy. He told me we did make the right decision and fully explained why. I finally have the closure I needed. He didn't charge me a cent and told me I could call him again anytime. Words can not express the gratitude for the kindness and compassion and the gift of closure Dr Oz gave me and my family. I will be taking all of my pets to him in the future, and will tell everyone I know to do the same. He is truly special and cares in a way I have never experienced. A truly exceptional human. ❤️
Yesterday I had to take my almost 15 yr old cat in knowing the prognosis wasn’t going to be good. Dr. Mei was so kind and patient with me and my daughter and she helped me to do the right tests to be able to be at peace knowing that we couldn’t do anything for him…but without pushing more tests than needed. When it came time to put him down, she was so gentle and peaceful and I know he felt love and peace while he crossed. I was one of her first appointments that day and I’m sure she was swamped, but she made us feel like our Iggy was her only patient and complete focus. Thanks Dr.Mei, you made a horrible day a bit easier.
Dr. Mei at Rose Valley Vet is an absolute gem of a vet. Her calm, warm, gentle, compassionate nature is such a match for our sweet boy. She is extremely thorough, explains everything she is thinking and wants to do, and is not pushy at all about getting different exams done. She is very good at answering all of your questions and explaining her reasoning for doing different lab tests and/or procedures. We feel very fortunate to have our cat under her care. Thank you, Dr. Mei, for being so wonderful!