Rose Valley Veterinary Hospital

2476 Westlake Rd #112, West Kelowna, BC V1Z 2V2, Canada

About Rose Valley Veterinary Hospital

4.7 / 5

from reviews

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    Vickie
    -
    March 01, 2024

    Rose Valley Vet has been a lifesaver for us. The level of dedication to the care of our sick and aging Yorkie has been outstanding since moving here in 2018. Dr. Mei and Dr. Austin are absolutely amazing at providing compassionate and effective care. They’re extremely knowledgeable and have ensured that our little guy deal with and overcome a lot of his health issues with the least amount of stress on him, and us! The staff is also super supportive, professional and accommodating when we need to reorder his food, et…and also understand when we need to be seen sooner, rather than later. I highly recommend this clinic!

    Nicki M
    -
    September 03, 2021

    I wish I could give a thousand stars!!! When I moved to Kelowna I initially wanted to take my cats to Rose Valley based on the reviews of Dr Oz. We ended up taking our cat that had a congenital heart condition to Trilake in Winfield only because they do echos there. Biggest mistake I ever made. One year ago I experienced the most traumatic day of my life at Trilake when we had to euthanize our 8 year old Himalayan 3 hours after learning he was in kidney failure. He had been diagnosed stage 2 kidney disease and started on medication and all new food one month before. The doctor told us she was being pulled in multiple directions and stated "I have 4 minutes." We had no time to ask all the questions we wanted to ask, we were told the only humane thing to do was euthanize, and were left traumatized and with absolutely no closure. She didn't let us know when she was actually doing the euthanasia; everything about that day was horrific. She took him from my arms and when I saw her removing the IV I asked what she was doing then saw him and asked if he was sleeping only to be told "no, he's gone." I fell to the ground, it was honestly the worst moment of my life. Being busy is no excuse and that is an experience that should have been handled with care and grace. I sent a novel long email about our experience and the Veterinarian never even reached out. There was a kind and empathetic manager there that did reach out to me, but of course only the Veterinarian would be able to answer the questions I needed to ask. It would have been so simple for her to call when she wasn't busy and given me the time to ask questions and get the closure that I needed. I would give anything to have that day back and take our precious baby to Dr Oz instead. After hearing about my friend's experience saying goodbye to her baby with Dr Oz, I knew I needed to talk to him. She told me he was so kind and caring, and lit candles, and called the next day to make sure she knew she'd made the right decision and that she was okay.  It took me a year of crying endlessly and not being able to properly grieve before I finally mustered up the courage to call Rose Valley. I said I'd pay anything to make an appointment just to talk about what happened. Dr Oz called me back himself right away, had me send over all the labs and medical history, and answered every single question I had with compassion and empathy. He told me we did make the right decision and fully explained why. I finally have the closure I needed. He didn't charge me a cent and told me I could call him again anytime. Words can not express the gratitude for the kindness and compassion and the gift of closure Dr Oz gave me and my family. I will be taking all of my pets to him in the future, and will tell everyone I know to do the same. He is truly special and cares in a way I have never experienced. A truly exceptional human. ❤️

    Tim Bradley
    -
    April 06, 2024

    Poor experience when one of our pets passed away. Dr Oz came into the room and started to tell me that it was time to put down our dog (she was already dead, he didn't even look at her) and immediately started to try selling me an expensive box for ashes and cast of her paw print while I was clearly in grief. Following cremation nobody from their office attempted to contact me when her ashes were ready. I had to call them and ask, at which point they lied and said that they had tried to call me several times but got no answer, which is pretty easy to investigate with modern mobile devices. Multiple prior experiences lead me to believe they were more concerned about selling us canned food for our dogs than helping them. Many seem to love this place but I can't recommend it and won't be going back.

    Mel M
    -
    October 05, 2022

    The Staff at Rose valley and Dr May truly are amazing humans. They shared in the saddest day I experienced in my lifetime when I had too say goodbye too Goobie my dog of 20 years. They were professional, compassionate, understanding. And truly helped me find peace in Goobies end of life. Thank you all so much! Your job is not easy and I thank you for all you have done for us!! When the time is right we will be back with a new pet! Melanie with Mels Fine Finishes

    Alysha Belcourt
    -
    June 11, 2024

    Thank you Rose Valley Vet for always taking such good care of our babies. From regular check-ups to when the time came to say goodbye to Kit-Kat, the staff treated us like family and showed such kindness and care.

    Rose Valley Veterinary Hospital

    Our Address

    2476 Westlake Rd #112, West Kelowna, BC V1Z 2V2, Canada

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