Our Address
3020 Louie Dr, Westbank, BC V4T 3E1, CanadaSee Your Business Here!
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What happened? This store used to be great! I walked there while my daughter was at basketball practice. They've closed off all street entrances, so definitely don't want you walking there. Grocery carts are strewn everywhere due to this policy. Food selection isn't what it used to be. I think they are going for Costco low variety, but lots of single products. There were no baskets for limited purchasing and I couldn't find a small cart, so I ended up pushing around a broken large cart. I should have just stuffed everything in my backpack as I walked around. And the place is a mess inside too, but alas no photos there. GO TO FARM BOY if at all possible. It is only a block away and they act like they actually want your business.
Nicely organized and everything in stock. Great place to shop at.
This store has misleading price-tags, and cashiers who know neither arithmetic nor politeness. Avoid if you can, and, if you absolutely must buy anything from there, make sure to check your receipts before leaving.
Not sure what happened as it used to be great with helpful and courteous staff in the garden centre. Our latest experience today was awful to say the least. We saw easter cream eggs on sale, so picked up several. As we left, we noticed the price rung up at 8.29 for 154g – instead of 1.25 each as advertised. There was a huge line-up which we didn’t want to hold up – so went to customer service instead. The initial cashier that dealt with us was very nice and paged for a price check 4 times but didn’t get a response. She then paged the manger twice. After we waited 30 minutes, the manager finally showed up. We showed him the photo – and asked that he honor the price that was advertised. He said that we made a mistake, and it was not the right product, even though the pallets of easter crème eggs were all around the sign. He said the sign of the actual price $8.29 must have fallen off. He said there wasn’t much room in the store for chocolate displays & signs. This clearly did not ring true (as there was a huge display and numerous pallets all of Cadbury crème eggs around the sale sign. When we asked for his full name, he refused to provide it. Even though his full name (Jamie?) was displayed on his name tag, he hid it with his fingers and refused to provide it. He was very unprofessional and while he did offer us two packages at the “advertised price”, we declined. What kind of manager of a store would refuse to provide his name? The whole experience left a bad taste in our mouths and no desire to return to the Westboro store. We will be going to the nearby Farm Boy instead.
Bad management. They absolutely refuse to provide the small carts. They have only big carts and I can't get it into their thick heads that most customers are looking for small carts. They are located well and hence have lots of customers because of good location hence they don't care about customer satisfaction. However, I am boycotting them because of unavailability of small size carts and I recommend this too so that they start caring.