The location is excellent surrounded by restaurants and in front of a mall. The lobby was cozy and elegant. Mike in the front desk was really good at his job both over the phones and by person, very professional and accommodating along with his colleague. The rooms were spacious and nice. Had a pleasant stay with Ramada and this is our go-to hotel now as we were pleased.
Surprises everywhere, inside! Love the room that had a back door to the parking lot. So bloody easy. Love Smittys, LOVE Mickeys Pub and their fantastic outdoor deck area! These folks have thought of everything!! Vending, pop and ice machines, pool, gym wow. Security constantly around, so we felt safe, even tho its a major problem everywhere. We WILL be back :)
Jermie at the front desk was the best he took care of our stay. He definitely deserves a promotion or some form of recognition. He went above and beyond to ensure my family has a smooth vacation. We'll definitely be back
The room was extremely noisy with other guests partying on the same floor and noise from upstairs. Reported to the front desk twice when we couldn't sleep, I was told the security was sent but that didn't make any difference. Same issue both days. The supervisor "Mike" seemed indifferent to our ordeal. My family had the worst time. The value for our money was zero. This was 1 of the 7 hotels we stayed in during our road-trip, this was the worst one. Never visiting or recommending this hotel. Will leave this feedback on other relevant websites.
My family prefers to stay at hotels because of the cleanliness that we expect esp with the room. The moment we entered our family suite, the room was old, the sheets and pillows didn’t feel like they were cleaned. True enough, we found a gunk of food stuck in one of the brown blankets. My husband had to flick it with his fingers to remove it. I had to ask housekeeping to replace it, however, the replacement didn’t smell clean and fresh, not the scent that you get from linens and towels from other hotels. The room was so old, dirty and worn out we didnt feel comfort in so many ways. The elevator and the corridors smell funny and there were little pieces of trash lying on the elevator floor during our entire stay, as if the cleaners didn’t go to work for days. I regret booking the hotel and spending xxx money for such an awful experience. Never again.
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