Their employee arrived on time, polite and very enthusiastic. He tackled the job efficiently and the final result was excellent. I am very pleased with this company.
I clogged and blew up my garburator on the Easter long weekend, about eight hours before I had a dozen guests arriving for the weekend. When I first called in a panic, realistically I wasn't expecting to find help quick enough that my guests didn't need to find hotels. But I was wrong. Not only did they dispatch someone to me within the hour, they were extremely helpful and repaired more items that were also close to falling apart, and made recommendations for future stuff I should do. This was amazing service at an extremely reasonable price.
Thanks Craig and Danny. You guys came on a Sunday evening, found and repaired our blockage from the washing machine and also determined we needed a bit of an upgrade. That upgrade being done the next day. Craig was responsive immediately and Danny was at the house within 1/2 hour. He was polite, professional and knowledgeable. He also loved our little dog and cat. Quality Plumbing has been looking after our commercial building, which his always amazing service, did not disappoint at our home. Great local company with wonderful staff!!
Update: I was upset with the service but wasn’t conveyed full information i.e. short staffed - I was under a different impression. But the guys came back and were super attentive and spent a lot of time trying to find a resolution. I appreciate the apology and understanding. On-going issues with a faulty kitchen pump & flooding, called multiple times & say they will come to fix it, they were supposed to come yesterday - heard nothing / no show. tried calling today no return calls, ignoring/disconnecting calls. if your busy then just say you cant do the job so we can find someone else. When I return calls I feel like a burden
This was the 1st time I've used Quality First Plumbing and I can't say enough about their service. #1 Reliability - they came when they said they would. #2 Consideration - they came on short notice several times to ensure I had the least inconvenience as possible during my kitchen renovation. #3 Attitude - everything was possible even tho' the renovation was somewhat non-traditional. Patient with questions and requests. Friendly. #4 Skill - I'm no plumber but everything is working well. #5 Cost - The invoice was less than expected. Highly recommend Quality First for anyone's plumbing needs.
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