Prestige Beach House, Bw Premier Collection

1675 Abbott St, Kelowna, BC V1Y 8S3, Canada

About Prestige Beach House, Bw Premier Collection

3.9 / 5

from reviews

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    Karen Waine
    -
    July 19, 2024

    Stayed at the hotel for the Kelowna Classic Water Polo Tournament, the location is perfect. Street noise didn't bother us, once the French doors were closed it was pretty quiet, but what do you expect when you're at the base of the main bridge off a highway. The rooms were very clean, staff super friendly and always had a smile. The front desk staff went above and beyond to accommodate us. Will definitely come back!

    Dani Kent
    -
    June 03, 2024

    My partner and I wanted to spend a little bit of money and get a nice room in Kelowna to celebrate my birthday. We booked a Corporate King room, which I was assured was going to be good. $350+ room. As soon as we arrived, I got anxiety. The parking lot is tiny, and hard to park in. The outside of the building is in terrible condition, and the area is very loud and ugly. Once we entered the lobby, though, I started to feel a bit better. It was gorgeous. Our receptionist was very kind and got us set up. We went to our room, and our hearts sank. The first thing we saw were the complimentary ear plugs to help you sleep with the noise. The outlet covers were all mismatched and crooked, and the wall panels looked like they had been put up by a child. It was a tiny room, and tiny bathroom with nothing as all special, and a view of the highway. We brought these issues up with management, and all they were willing to do was put us in another, cheaper, room. We called Comfort Suites, and got a way nicer room for $140 cheaper.

    Malee G
    -
    June 26, 2024

    A 3 star hotel right on the street so the street noise is fairly audible at all hours of the day, bit the rooms are small and cosy. No breakfast but there's a great restaurant in the hotel which is really good. The staff are just wonderful, friendly and charming. This is also one of the few hotels that accommodates dogs and they welcomed our 2 German Shepherds and provided little gift bags, they were kept comfortable throughout our stay. The amenities in the hotel include a large pool and a gym and it's only a short walk to the water with plenty of restaurants and stores around. Overall, its a 3 star hotel with 5 star service!

    Wilbur Spence
    -
    May 20, 2024

    I love going to eat here. The Halibut fish and chips is always good. Good sized serving, maybe too much but great. Wasn't busy, but the server was paying more attention to the table of ladies, I had to call him to order another drink... My bill was around 60, and I tipped him maybe 10. I'll go back.

    Kanoko Hara
    -
    May 24, 2024

    Unfortunately I have to give them a negative review. I have been waiting for their email about my stay that I am supposed to receive but I haven't got any and I doubt they will write me one. I emailed them but no reply. Our shower was not working properly and we couldn't take a proper shower for two days. I am attaching the videos here but even though we turned the shower faucet full, water was just dripping from the shower head. Once in a while the water pressure gets slightly stronger but then at the same time the water temperature changes. It was either cold or extremely hot that I almost burned my skin. I have talked the front desk on the day one and the lady told me it's probably too many people is taking a shower at the same time and they can't do match about it. So my boyfriend and I tried to take a shower in a different time. Early in the morning or late at night but however we tried to get the proper water pressure, nothing worked. When we checked out the hotel I talked the front desk again that we were not happy with our stay and would like some refunds. The lady was understanding and sorry, and she asked my email address so that her manager can figure it out and write me an email. However haven't received any and I doubt I will. Other than the shower, I was disappointed in the noise (right beside the busy road and I did not like the pool and the hot tub. It didn't look hygienic to me. Overall, found that paying decent price for this hotel is not worth it. Not a relaxing stay.

    Prestige Beach House, Bw Premier Collection

    Our Address

    1675 Abbott St, Kelowna, BC V1Y 8S3, Canada

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