Yesterday I had surgery due to a car accident last week. Every staff member was kind and patient with me. X ray tech made it as easy as she could for me. The nursing staff on day surgery were kind and caring. I want to thank them all and give them the kudos they earned. Dr Bell's OR team did everything they could to make me comfortable and calm. My deep felt thanks to these patient and caring professionals.
Make sure you're wearing a suit and tie along with having several people to advocate for you if your under 40 and go to this ER. The nurses were willing let me die over the course of several visits over 6 months before I got real help by stating I was suicidal over my cyclical vomiting - accusing me of being an intravenous drug user every time! This hospital gave me PTSD and one of my worst fears is getting sick and having to go here.
I had to go in for surgery for my broken ankle yesterday. Dr. Taylor, the anesthesiologist (I don’t remember his name) and the rest of team were kind, caring and compassionate and they obviously know what they’re doing. Wesley was pretty funny also. Nicole the X-ray tech was great. Thank you PRH!
My grandmother had surgery in early June at this hospital (4th floor). The surgery done by Dr. Taylor went well, he even called my grandmother the day before and stopped by to see my grandmother a few days after, twice. Wanda, a care aide, and Brooklyn, a nurse, were excellent care staff. However, administration was another matter. It was very difficult to get through to reception (we live out of province) and when we did, the women are miserable and do not bother to provide any information on updates (“I don’t know. I haven’t seen her today. Her room is at the end of the hall.”). We did not receive callbacks from a couple of the nurses. A lot of the nurses are young, in their twenties and are “travelling nurses” as the hospital is short staffed. How seriously are they taking their job? My grandmother did not like her physiotherapist as she could not understand his accent and requested a different therapist, this request was denied. It was later found out that this therapist has had a lot of complaints. My grandmother only had physio for 2-3 days and then we found out she was discharged. She was definitely not ready to go home yet. My cousin had only a few hours to get things ready and make arrangements with her work to take time off. A different physiotherapist visited my grandmother at her home a few days later and confirmed that she had been discharged too soon. We later found out that my grandmother was discharged earlier because of the bed shortage in the hospital. We later found out that a lot of people who had day surgery were sitting in the hall after due to no rooms (we were told there was a line-up of people; second floor). No communication at this hospital.
The doctors and nurses do an amazing job with what they have to work with. They are understaffed in areas that actually work with patients and have too many administrators that make it harder for doctors and nurses to do their jobs more efficiently.
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