There is an option when reserving the room to have wine, food or other convenient items in your room upon check in. Didn't receive the items paid for. Refund was given.
This is the best option for location, great restaurants. It has about the only dance bars left in town as well. Right on the beach, very walkable area.
It is about a one black walk to more fantastic Brew pubs and restaurants.
Check in was easy and quick. Front desk staff were very friendly, and professional.
Hotel is very clean and impressive upon entering. Room was very clean and comfortable. Small coffee maker with Starbucks brand coffee in the room.
Lots of fluffy, newer towels in the room. This is becoming rare in most hotels. Nice to see here
Room was advertised as $119 plus fees and taxes. Ended paying $186 on check out. Other than the shady pricing tactics it was worth the final price overall.
Keith Scott
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April 05, 2023
Stayed two nights in a clean, comfortable room in the new west wing. Checked in fairly late and were greeted to the police outside dealing with patrons from the Barking Parrot some of which were also smoking directly in front of the doors. Felt less than secure once night fell for sure. Then when we checked out one of the many staff didn’t even acknowledge us standing at the desk for a few minutes and wouldn’t allow us to use our $15 meal credit we chose over having our room cleaned because we didn’t use it on the day the cleaning was supposed to be done. I wish we’d had a lake view room because then this probably could have been a 4 star review.
Brianne Carnegie
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May 02, 2023
My friend and I go on mom getaways every year and this year we chose Penticton. We had a great time at the resort. Front desk staff were attentive, kind and helpful. The bellman was great with helping me up with my many bags. The restaurant was fabulous and the grade 10 student who was our server at breakfast was phenomenal! The pool and hot tub were lovely. The room had an incredible lake view and was very clean. The beds were okay. My only complaint would be the lack of duvet. It had a simple white sheet and we called down for extra blankets but the blanket was a thin fleece material. I love a big heavy duvet when I’m sleeping but it seems to be the norm nowadays in hotels to skip the duvets and save on laundry. Other than that we had a great time and would stay here again!
mike mckinnon
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February 09, 2023
Not terrible room was nothing special shower sucked. Was told when I arrived that I had to pay the entire fee for the week plus 350 . I was never told this when I booked the room. Food was fantastic most of the staff were very friendly and polite 2 staff members were not nice at all all three times I saw them. Pool door was broken and one of the frond desk ladies I wasn't talking about it was very sparky. Overall was ok probably won't stay again
Dunn Gee
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March 29, 2023
Beautiful location, courteous, professional staff, very esthetically pleasing, european-style room and great service!
So why the low rating? Because form didn't follow function in terms of the room. No chest of drawers or shelves to put your clothes away, no hooks or places to hang the bathrobes or clothes and all the doors swung outward into the living spaces. Even as a minimalist myself, I couldn't make the room work for me.
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21 Lakeshore Dr W, Penticton, BC V2A 7M5, Canada
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There is an option when reserving the room to have wine, food or other convenient items in your room upon check in. Didn't receive the items paid for. Refund was given. This is the best option for location, great restaurants. It has about the only dance bars left in town as well. Right on the beach, very walkable area. It is about a one black walk to more fantastic Brew pubs and restaurants. Check in was easy and quick. Front desk staff were very friendly, and professional. Hotel is very clean and impressive upon entering. Room was very clean and comfortable. Small coffee maker with Starbucks brand coffee in the room. Lots of fluffy, newer towels in the room. This is becoming rare in most hotels. Nice to see here Room was advertised as $119 plus fees and taxes. Ended paying $186 on check out. Other than the shady pricing tactics it was worth the final price overall.
Stayed two nights in a clean, comfortable room in the new west wing. Checked in fairly late and were greeted to the police outside dealing with patrons from the Barking Parrot some of which were also smoking directly in front of the doors. Felt less than secure once night fell for sure. Then when we checked out one of the many staff didn’t even acknowledge us standing at the desk for a few minutes and wouldn’t allow us to use our $15 meal credit we chose over having our room cleaned because we didn’t use it on the day the cleaning was supposed to be done. I wish we’d had a lake view room because then this probably could have been a 4 star review.
My friend and I go on mom getaways every year and this year we chose Penticton. We had a great time at the resort. Front desk staff were attentive, kind and helpful. The bellman was great with helping me up with my many bags. The restaurant was fabulous and the grade 10 student who was our server at breakfast was phenomenal! The pool and hot tub were lovely. The room had an incredible lake view and was very clean. The beds were okay. My only complaint would be the lack of duvet. It had a simple white sheet and we called down for extra blankets but the blanket was a thin fleece material. I love a big heavy duvet when I’m sleeping but it seems to be the norm nowadays in hotels to skip the duvets and save on laundry. Other than that we had a great time and would stay here again!
Not terrible room was nothing special shower sucked. Was told when I arrived that I had to pay the entire fee for the week plus 350 . I was never told this when I booked the room. Food was fantastic most of the staff were very friendly and polite 2 staff members were not nice at all all three times I saw them. Pool door was broken and one of the frond desk ladies I wasn't talking about it was very sparky. Overall was ok probably won't stay again
Beautiful location, courteous, professional staff, very esthetically pleasing, european-style room and great service! So why the low rating? Because form didn't follow function in terms of the room. No chest of drawers or shelves to put your clothes away, no hooks or places to hang the bathrobes or clothes and all the doors swung outward into the living spaces. Even as a minimalist myself, I couldn't make the room work for me.