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375 Lawrence Ave, Kelowna, BC V1Y 9W5, CanadaSee Your Business Here!
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Love the freshly baked BBQ wings so much! Buns and pastries look delicious, I’ll try next time!
Went in on Saturday at 4:00pm. Hours posted were 12:30-7. Walked in and they said they were closed because they were too busy making cakes, even though the doors were unlocked and the hours sign indicated they were open with no additional signage. Consistently disappointed with this business. Awful hours, random closures, tables are always dirty and gross and it usually takes upwards of ten minutes to make one drink. I have visited at least five times and the experience is always the same. Do not trust any 5 star reviews because they have an incentive to leave a five star review for a discount. Do not recommend.
I've been one other time a few months ago, bubble tea was very average. Staff were not rude, but weren't very nice. Made me feel like I was bothering them for ordering a drink. Seats had stains in them, floor was dusty, tables weren't cleaned very well. I wasn't going to visit again. However I needee someplace to hang for a bit without going too far so I decided to try it again. Went just before 6pm, houre posted said closed at 7. I go in, and the staff give me weird looks. They tell me they're closed, which I expressed confusion about, and they claimed holiday hours. As I leave I read the sign out doors that have Canada Day hours, but today is July 5th. What holiday is it exactly?
Would give 0 star if I could. Shop looks fancy but their bubble tea is definitely a nightmare, I feel bad for people who tried bubble tea for the first time at this store, I can tell you it is definitely NOT what it supposed to taste like. First of all, when we were ordering, they told us they ran out of pearls (or boba, whatever you call it) and needed to wait 30 mins. That was around 2-3pm, which bubble tea shop would just run out of pearls during this kind of hour? Not to mention almost half of their menu offers pearls in the drink instead of an add-on. So we were forced to wait 30 mins for the drinks only for the pearls. PLUS, before we decided what to order, all the staffs working that time were doing nothing and they ONLY REALIZED they ran out of pearls once we ordered and started to cook on the spot. Second, the taste of the drinks were horrible, like, I needed something else to wash out the taste. We ordered 6 drinks in total and 4 of them were so bad, not even we weren't able to finish them, we decided to go inside, told them those drinks taste horrible, left the drinks on the table without even asking for a refund or re-do (they also DID NOT offer those options) Last thing, remember the 30 mins pearls we had to wait for? They were tasteless. Anyone who tried bubble tea with pearls at least once knows that the pearls supposed to at least taste sweet. But not ours. They were flavourless gummy balls. So when we returned the drinks, we asked them about the pearls and they confirmed they did not cook it with sugar, just hard boiled with water and served. Trust me, you do not want to know what that tastes like, on top of the already bad drinks. The photos look good, the shop looks good and it had good ratings from years ago so I'd only imagine it had a switch of ownership during the time, no way this shop would get anything above 1 star (again, 0 star if I could) or even survive at all. Please avoid at all costs, I'm not sure what they're selling but it's definitely NOT bubble tea.
sad. we ordered milk teas but was not flavorful. tastes like water. tables are not cleaned. only 1 guy getting the order and making the drinjs