Mr. Rooter Plumbing of West Kelowna
2225 Bartley Rd Unit 1, West Kelowna, BC V1Z 2M6, CanadaAbout Mr. Rooter Plumbing of West Kelowna
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It was the long weekend and we had no hot water. A quick call to Kayley - ? and she had me in contact with technician Jason who made a preliminary visit to resolve the problem. We found that the water heater was 15 years old and should be replaced. Jason managed to keep the pilot light lit and we hoped it would provide us with some overnight hot water. It worked for a short time. The next morning, I arranged for service to replace the tank and then technician Brandon arrived with a new unit. The conversion was speedily completed in a very professional manner. Both Jason and Brandon were very personable and I was very impressed with the way they carried out the project. I highly recommend the services of Mr Rooter Plumbing and will gladly advise my friends and neighbors of their quality work.
ZERO STAR BUSINESS Called regarding a sewage backup from the shower. The plumber that arrived was extremely unhappy and unprofessional. Job starts at $500 but when it finally gets completed several hours later, the bill more than doubled. Sewage water was left all over the brand new floor and he tracked the water through the home and left a bigger mess then when he arrived. After cleaning the sewer water off the floor, the tiles started to lift and crack. Owner came and was less than helpful. He stood firm that we were trying to talk our way out of the bill, but remained arrogant that this is no way from him. I asked him, are you a plumber or a tile setter? I eventually kicked him out of my house for calling me a liar in my own home. He then got a second opinion from a tile setter and this guy told me that water damage is likely. Turns out they were long term buddies and the owner only told me what he wanted to hear from his buddies opinion. His opinion was extremely bias. Fast forward to now, the owner has submitted a claim in court? It should be me taking him to court for damages to my property. I have sent a counterclaim and I don’t recommend my worst enemy this kind of business. Call Roto rooter. They’re significantly more professional and stick to the quote they agreed to starting the job.
My water main + lines required a remove and replace, Ryan showed up and did the work efficiently, provided a thorough explanation of the process and parts he would use and did an excellent job in a timely manner. I recommend this company for your west kelowna plumbing needs.
Great service. Simple tank replacement became an emergency when the main shut off valve failed. Scott worked hard to locate the curb access, replace our faulty main shut off valve, and complete the installation of our new hot water tank. I would use Mr. Rooter again based on this experience.
Two weeks ago I hired Mr Rooter/Big Sky Plumbing Ltd (Westbank) to clear my bathroom sink drain. The plumber was here less than an hour, and they charged me $695.32! At first when he told me $300+ to clear the drain, I thought it was going to be a long and messy job as he made it sound like he might have to take out some of the wall! That was not the case at all and he was done in no time. Then he said the pipe was still leaking and I needed a new plug system, which was done in 5-10 mins. (an additional $227.20) Once he had charged me for all the misc stuff, I ended up being charged over $600 for an hour's work!!! I have politely called the company twice in the last 10 days asking to speak to a manager/owner about this but no one has ever called me back, as promised. I've since found out that the plumber who charged me IS the owner!!! They did the job, but I feel taken advantage of and robbed and will never use them again! Beware!