Have a leak in my hot water tank with zero hot water. Heard good things about this company so decided to try it out. I spoke to a gentleman on the weekend who was extremely helpful and I was booked in for today. I was told I would receive a call in the morning to be notified if a tech can come out earlier- they never called back, so I did and they said it would be until between 2-4 and they would let me know before 2- Ok, no worries. 2 rolls around. Again, they never called back- it was 3:30 and I called and was told that a tech couldn't make it after all. I made arrangements for someone to be at the house as I would be at work. Plus the obvious, another day of no hot water. They wrecked any opportunity to for me to find someone else and left me completely hooped by letting me know half an hour before they were supposed to come. So unprofessional and unreliable.
Great company would recommend them in a heart beat I definitely give them a 5 star review
Peter from Mr. Rooter was all the way in Lake Country when he received our call from Penticton. Despite it being late on a Saturday afternoon, he hurried to us as soon as he completed the job he was at, and repaired what turned out to be a sewer blockage and subsequent backup. Before he began his work, he brought up all that needed doing ahead of time and ensured that we understood what we would be paying. Peter was professional, personable, immaculate in what was a very messy job, and he was extremely thorough- both in his work, his testing and re-testing of the pipes, and then in his explanation of what was happening in our plumbing. Peter's diligence and attention to detail no doubt saved us from what would have been a dreadful mess, he let us know what would need to be done to prevent this issue from reoccurring, and the price was much, much less than we had braced ourselves for.. especially on a Saturday night. Excellent service- highly recommend!
If I could rate these guys less than 1 star, I would! They came and replaced my hot water tank without diagnosing the problem and charged my landlords $2300. He was supposed to fix a leaky pipe coming out of the hot water tank and instead he replaced the tank and tightened a valve (which continued leaking). Then he came back and replaced the leaking pipe and charged my landlords for a second job. After all that, the original problem was still the same and they were going to charge my landlords again to come back. Instead of dealing with the same idiots, my landlords contacted Rob from maximum plumbing and heating who properly diagnosed the problem and had it fixed in less than 3 hours charging my landlords only $200. He was so much more respectful and helpful than mr. Rooter!
Call mr rooter plumbing. They provide 24 hour service. Their technicians are very experienced and provide prompt, friendly service.
Don’t see your business on our site? Add it for FREE! Please click the button now.