Peter went out of his way to find a suitable replacement for my very old kitchen faucet. He was friendly, professional and did a great job. I'll be contacting Mr. Rooter to do more work for me.
Jo-Tech is located in Ontario and we use Mr. Rooter Plumbing of Penticton to do service work for us for different retailers and restaurants in the area and whenever I contact them I always have a positive experience. I would recommend them. They are punctual and always willing to answer all of my questions.
Have a leak in my hot water tank with zero hot water. Heard good things about this company so decided to try it out. I spoke to a gentleman on the weekend who was extremely helpful and I was booked in for today. I was told I would receive a call in the morning to be notified if a tech can come out earlier- they never called back, so I did and they said it would be until between 2-4 and they would let me know before 2- Ok, no worries. 2 rolls around. Again, they never called back- it was 3:30 and I called and was told that a tech couldn't make it after all. I made arrangements for someone to be at the house as I would be at work. Plus the obvious, another day of no hot water. They wrecked any opportunity to for me to find someone else and left me completely hooped by letting me know half an hour before they were supposed to come. So unprofessional and unreliable.
Peter from Mr. Rooter was all the way in Lake Country when he received our call from Penticton. Despite it being late on a Saturday afternoon, he hurried to us as soon as he completed the job he was at, and repaired what turned out to be a sewer blockage and subsequent backup. Before he began his work, he brought up all that needed doing ahead of time and ensured that we understood what we would be paying. Peter was professional, personable, immaculate in what was a very messy job, and he was extremely thorough- both in his work, his testing and re-testing of the pipes, and then in his explanation of what was happening in our plumbing. Peter's diligence and attention to detail no doubt saved us from what would have been a dreadful mess, he let us know what would need to be done to prevent this issue from reoccurring, and the price was much, much less than we had braced ourselves for.. especially on a Saturday night. Excellent service- highly recommend!
Amazing service! Showed up on a Sunday, solved the issue and even went as far as to provide me camera images of what the issue was. Cant thank you enough!
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