Marmalade Cat Café

2903 Pandosy St #103, Kelowna, BC V1Y 1W1, Canada

About Marmalade Cat Café

4.4 / 5

from reviews

Is this your business?

    Maria Mainart
    September 04, 2022

    I had seen good recommendations about this place and decided to give it a try. Great location, beautiful building, great atmosphere and service. The espresso was perfect, but then I decided to try this chocolate crumble thing and it completely brought me back to my childhood… tastes like a wet cake.. couldn’t define how delicious it was, amazing. I usually find pastries on coffee shops boring because they taste mostly all the same but this was fantastic!

    Lily Beigi
    February 21, 2022

    I honestly believe local businesses always deserve love and good reviews even if they are not doing very well. However, this is a different situation. I never go back to this place again. The employees had their mask on their chin, not on their face. They do not ask for vaccine passport. A few people were coughing, and they did not have good air circulation. The tables were not clean. The washroom wasn't clean. They had 2 employees running around, but they couldn't provide service to all customers. No one was cleaning the tables between customers. Food wasn't good. It also took a very long time to be ready. The bread was old and didn't taste good. Not only do I feel like I'm having food poisoning, but I feel like I'm having a cold as well. I should have walked out the moment I realized they do not follow any of the mandates. If you wish to get sick, go to this place. I'm really disappointed. If I do get more sick and end up going to the hospital, I will definitely report them.

    Sandra Bradshaw
    June 20, 2022

    The Marmalade Cat on Richter and Clement deserves a 5 star rating. I enjoy going to a local coffee shop that has good coffee and good food and was delighted when they opened this location last summer. I have been so impressed with their food and their service that last week I had them cater a party for 43 people. We had people coming with all sorts of dietary restrictions--vegetarian, dairy-free, gluten free, meat, beans, etc. Israel and his staff put each burrito in a separate box with the person's name and their order which made it very easy for everyone. The guacamole and the salsas were exceptional and I have no doubt I will have them cater for me in the future. Thank you Israel, Mariana and Oliver.

    Crystal Matthews
    September 24, 2022

    Terrible experience. I ordered online to pickup. A Tea, A Cappuccino and 2 croissants. When I arrived at the time it said it would be ready they hadn't started the order yet. They began the order once I asked for it. Once I got my tea and coffee I asked about the food so she went to check on it. She said they didn't have the ham and cheese croissant so I went to get a refund. At first she didn't know how to refund me so she gave me some cash. I said I wanted to buy something else as I still needed something to eat for my daughter. I then noticed that I was given a danish instead of a chocolate croissant for my other item. The danish was $1.15 less than the croissant so I asked about it. She said they didn't have the item I ordered. Okay so I said I would like to return that item as well and buy 2 of the danishes since they had those and they were cheaper so I should get the difference back. The cashiers response to this was that she doesn't make the prices which I'm not sure why that matters, as you still shouldn't be charging someone for a higher priced item and then give them a lower priced item. Then she said she figured out how to do the return through the online order and took the cash back and I had to repay for the 2 danishes. However I have no receipt or confirmation by email or anything that a return was put through. I hope that it is only delayed. But wow what a bad experience service wise. I will say that the tea and cappuccino and danishes were all good. I would not go back due to service, also would not suggest anyone ever use the online ordering.

    unavoidably Canadian
    August 29, 2022

    Adorable family run cafe. I had a grilled egg croissant sandwich that came with a side of fruit. Delicious and simple. The fruit was fresh. I had a medium roast coffee. The coffee is good. Great service and lovely people.

    Marmalade Cat Café

    Our Address

    2903 Pandosy St #103, Kelowna, BC V1Y 1W1, Canada

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