Kanata Kelowna Hotel & Conference Centre

Jas M

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November 30, 2022

Pool is cold and dirty, it was winter lake cold. The tiles in the pool has brown layers all around and heavy deposits at the bottom of the pool. Hot tub works but no jets working. Shower at the pool has ran out of soap when take a shower at the pool. So, i don't think they look after the pool area. The drains in the room takes a long time to drain. Must have a clogging situation but they didn't fix it or look after it. Breakfast was pretty good but the coffee tasted like a Second brew. No sure if the coffee is like that or brewed it twice. Staffs was friendly. Fair experience with some set backs.

Kim Schneider

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July 20, 2022

We have had a great experience at this hotel. Beginning with the check in Alicia was very welcoming and professional. We also had the pleasure of speaking with Tanner, his customer service skills are above and beyond. He is very enthusiastic and puts a smile on your face. His happy attitude is infectious. Sue, thanks to you too. We will be back again. Although this post is about the customer service being great, I need to mention the room was great as well. It was our first time so we didn't know what to expect.

Senayit Yasin

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November 02, 2022

I was a guest at this hotel for three days. I am very disappointed first of all I came in to the hotel with my two and three year old toddlers and my husband. My first impression when I opened the door to our room was very disappointing , the floors had visible dried fluid stains and just looked very unhygienic. There was a strong smell of this awful scent which seemed to mask a smoke smell that was extremely overwhelming especially having children around. The sink seemed to have plumbing issues as water would take forever to drain. After the first day we noticed there was no house keeping that came to our room, the second day we put a sign outside our door requesting for one because we had little children garbage needed to be emptied and rooms tidied. . Everyday we noticed there was no housekeeping even after leaving the sign out requesting for one and also calling the reseptionist , no one came to empty the garbage and clean the rooms,replace the sheets and towels even after requesting for this. We checked out and a month after our stay at this hotel, I was looking at my credit card statement and noticed a $250 charge. I called the hotel and was notified that the charge was because the carpets needed cleaning after we left. They charged my credit card without notifying me , without showing me proof of the cleaning that they needed to do on the carpets.i had to email the manager who took almost a week to send me proof of the cleaning they needed to do on the carpets..I explained to her that there was no housekeeping for 3 days and she said that unfortunately there was food marks and they had to get the carpet clean. After viewing pictures it's absolutely crazy that they charged me a cleaning fee for little chicken dropping on the floor. I never return to this hotel again. I also urge everyone to take pictures when checking out of the hotel. Thank you for taking t

Don Macarthur

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September 24, 2022

Very friendly staff, room was spacious, clean and I definitely enjoyed my space. Highlight was being told housekeeping was by request only to find out they'd given the room a quick tidy the next day. Downside was a lack of clear signage on the highway indicating this was my hotel. I understand they are transitioning the hotel, but not being 100% sure that's where I was going was not the best first impression. Thankfully, the staff, room and amenities all more than made up for that.

Jessie Aram

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January 03, 2023

Excellent stay and value! The room was clean, the beds were comfy, and I had a great night's sleep. The amenities, such as the pool and water slides, are fun for everyone. The breakfast was a nice touch, and appreciative of it. I would recommend and return when next in Kelowna