Kanata Kelowna Hotel & Conference Centre

2429 BC-97, Kelowna, BC V1X 4J2, Canada

About Kanata Kelowna Hotel & Conference Centre

4.5 / 5

from reviews

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    Kim Schneider
    -
    July 20, 2022

    We have had a great experience at this hotel. Beginning with the check in Alicia was very welcoming and professional. We also had the pleasure of speaking with Tanner, his customer service skills are above and beyond. He is very enthusiastic and puts a smile on your face. His happy attitude is infectious. Sue, thanks to you too. We will be back again. Although this post is about the customer service being great, I need to mention the room was great as well. It was our first time so we didn't know what to expect.

    Martin Hamer
    -
    June 16, 2022

    I'm always skeptical about trying new hotels being a regular at Coast, Holiday Inn and Best Western over the years. But pricing at these hotels has been jacked up now that June is upon us. Kanata is a new hotel to me and the pricing was very reasonable. The building is older and has been very nicely updated. The room I was in was very roomy and both beds are probably the most comfortable I've been in other than my own. All staff are very friendly and Leah in the kitchen area seems to be busy working all over the main floor area and does not seem to stop. Brandon checked me in last night and the process was smooth and quick. To my surprise, no hold on my credit card. Getting money access back after leaving any hotel takes 7 to 10 days and that irritates the hell out of me. Making that matter worse is why there is a hold on my credit card when I have paid the room for both days. There is typically nothing in the room to warrant the hold so it tells me that I am not trustworthy and look like either a partyer or I'm going to steal something that will require a charge to my credit card. Nope, not here. All-in-all, I am very satisfied with my two night stay, the room rate and the customer service. Breakfast food was very good compared to other hotel free breakfasts which my wife won't typically eat. I would agree but this breakfast was very good - bacon was perfect as were the eggs and sausage patties. We'll be back!

    Don Macarthur
    -
    September 24, 2022

    Very friendly staff, room was spacious, clean and I definitely enjoyed my space. Highlight was being told housekeeping was by request only to find out they'd given the room a quick tidy the next day. Downside was a lack of clear signage on the highway indicating this was my hotel. I understand they are transitioning the hotel, but not being 100% sure that's where I was going was not the best first impression. Thankfully, the staff, room and amenities all more than made up for that.

    L C
    -
    September 22, 2022

    !!!DO NOT BOOK HERE!!! My husband and I have stayed here on numerous occasions. Our first experience was fantastic. But to be completely honest, the experience went down hill during after visit after. This most recent trip, we ended up checking out of the hotel after night 1 of our 9 day stay. We check in and they don’t have the room we booked available to us. We were told “come back down tomorrow and we’ll see if it’s available.” The room they assigned us smelt of cheap cologne that seemed to mask the scent of cigarettes… lovely! The bathroom trays that held the soaps and face towels, had probably NEVER been cleaned. There was dust caked onto these black trays - *disgusting* We wake up in the morning and discover that someone had attempted to break into our vehicle. Even though unsuccessful, we need a new double pane car window. Thankfully - or so I thought - I noticed two cameras right above where we parked. Upon asking the front desk, “oh those don’t actually work.” The gentleman proceeded to show me his screen of about 9-12 working cameras… none of the parking lot cameras were functional. He then proceeds to tell me “ya someone else got broken into last night and RCMP was here till 2am” We immediately made the decision that we were leaving and no longer felt safe here. I should also mention that we were told on our first visit that the building did have security that walked the parking lot all night. Coincidentally, we met the couple who was actually robbed while we were checking out. They discovered from the hotel staff that over the weekend, there were 3 other break ins! Zero changes were made to their security measures. I cannot recommend the Kanata Kelowna (or whatever it’s called now) to anyone anymore. We were practically shooed out of the lobby trying to check out.

    Stacey Freeman
    -
    July 16, 2022

    Please read through the 1 star reviews before you book. We wish we had, because they are bang on. Honestly one of the worst check in and hotel experiences we've had. They started by bumping us down from a deluxe king business suite to another suite. Our booking indicated one free bottle of wine which they refused to provide, indicating the hotel is under new management since the time we booked - basically our loss? They wouldn't compensate the difference or provide any promotion for future use. It seemed like a really poor explanation overall and terrible hospitality. Staff weren't very helpful and didn't come up to clean the room after we reported it was dirty / not clean upon check in. ****The room was not cleaned properly***** First of all, there was some white powdery stain on the cabinet (as though someone had touched a sugary pastry and then touched the cabinet). There were also opened plastic cutlery left in the cabinets from what I assume were the previous occupants. Albeit, the cherry on top was the long black hair left in the tub. Overall I'm not certain they do a very thorough job at cleaning the place. If you're worried about cleanliness, hospitality, or a hotel paying attention to requests you've made in an email about accomodations - THIS IS NOT THE PLACE YOU SHOULD STAY! Don't waste your time or money on this place. Go somewhere nicer or with better service.

    Kanata Kelowna Hotel & Conference Centre

    Our Address

    2429 BC-97, Kelowna, BC V1X 4J2, Canada

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