Kanata Kelowna Hotel & Conference Centre

2429 BC-97, Kelowna, BC V1X 4J2, Canada

About Kanata Kelowna Hotel & Conference Centre

4.5 / 5

from reviews

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    Kim Schneider
    -
    July 20, 2022

    We have had a great experience at this hotel. Beginning with the check in Alicia was very welcoming and professional. We also had the pleasure of speaking with Tanner, his customer service skills are above and beyond. He is very enthusiastic and puts a smile on your face. His happy attitude is infectious. Sue, thanks to you too. We will be back again. Although this post is about the customer service being great, I need to mention the room was great as well. It was our first time so we didn't know what to expect.

    Adam Carr
    -
    June 16, 2022

    We spent the May long-weekend in Kelowna at the Kanata Hotel and Conference Centre. We were in Kelowna to finish up some photography projects. I don't know where to begin. The staff were so helpful and friendly to me and my family upon our arrival. The rooms had a very modern look and were in immaculate condition. We were placed in a family suite. We've stayed in family suites before and this is by far the most spacious one yet. The kids had a blast in the pool (their favorite was the water-slides). Breakfast was far above average. I give this hotel 5-stars and would recommend to anyone who asks for accommodations in the Kelowna, BC area!

    Karan Verma
    -
    August 01, 2022

    The front desk receptionist was good! Excellent customer service and knowledge of the area. Our room was clean and the bed was amazingly soft. The location is very central, walking distance of many restaurants and shops. The restaurant was entirely sold out, restaurant was understaffed. FYI: No exhaust in the restroom, the property uses a circular air ventilation system, hence it is slow. We loved our stay and will be back!

    Harris Friesen
    -
    July 30, 2022

    Had a very good stay at this hotel. Brandon the manager went out of his way to ensure we were taken care of. Staff were very friendly and rooms were clean and comfortable. Breakfast was good and got us on the road quickly.

    Stacey Freeman
    -
    July 16, 2022

    Please read through the 1 star reviews before you book. We wish we had, because they are bang on. Honestly one of the worst check in and hotel experiences we've had. They started by bumping us down from a deluxe king business suite to another suite. Our booking indicated one free bottle of wine which they refused to provide, indicating the hotel is under new management since the time we booked - basically our loss? They wouldn't compensate the difference or provide any promotion for future use. It seemed like a really poor explanation overall and terrible hospitality. Staff weren't very helpful and didn't come up to clean the room after we reported it was dirty / not clean upon check in. ****The room was not cleaned properly***** First of all, there was some white powdery stain on the cabinet (as though someone had touched a sugary pastry and then touched the cabinet). There were also opened plastic cutlery left in the cabinets from what I assume were the previous occupants. Albeit, the cherry on top was the long black hair left in the tub. Overall I'm not certain they do a very thorough job at cleaning the place. If you're worried about cleanliness, hospitality, or a hotel paying attention to requests you've made in an email about accomodations - THIS IS NOT THE PLACE YOU SHOULD STAY! Don't waste your time or money on this place. Go somewhere nicer or with better service.

    Kanata Kelowna Hotel & Conference Centre

    Our Address

    2429 BC-97, Kelowna, BC V1X 4J2, Canada

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