Kanata Kelowna Hotel & Conference Centre
2429 BC-97, Kelowna, BC V1X 4J2, CanadaAbout Kanata Kelowna Hotel & Conference Centre
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We have had a great experience at this hotel. Beginning with the check in Alicia was very welcoming and professional. We also had the pleasure of speaking with Tanner, his customer service skills are above and beyond. He is very enthusiastic and puts a smile on your face. His happy attitude is infectious. Sue, thanks to you too. We will be back again. Although this post is about the customer service being great, I need to mention the room was great as well. It was our first time so we didn't know what to expect.
Very friendly staff, room was spacious, clean and I definitely enjoyed my space. Highlight was being told housekeeping was by request only to find out they'd given the room a quick tidy the next day. Downside was a lack of clear signage on the highway indicating this was my hotel. I understand they are transitioning the hotel, but not being 100% sure that's where I was going was not the best first impression. Thankfully, the staff, room and amenities all more than made up for that.
!!!DO NOT BOOK HERE!!! My husband and I have stayed here on numerous occasions. Our first experience was fantastic. But to be completely honest, the experience went down hill during after visit after. This most recent trip, we ended up checking out of the hotel after night 1 of our 9 day stay. We check in and they don’t have the room we booked available to us. We were told “come back down tomorrow and we’ll see if it’s available.” The room they assigned us smelt of cheap cologne that seemed to mask the scent of cigarettes… lovely! The bathroom trays that held the soaps and face towels, had probably NEVER been cleaned. There was dust caked onto these black trays - *disgusting* We wake up in the morning and discover that someone had attempted to break into our vehicle. Even though unsuccessful, we need a new double pane car window. Thankfully - or so I thought - I noticed two cameras right above where we parked. Upon asking the front desk, “oh those don’t actually work.” The gentleman proceeded to show me his screen of about 9-12 working cameras… none of the parking lot cameras were functional. He then proceeds to tell me “ya someone else got broken into last night and RCMP was here till 2am” We immediately made the decision that we were leaving and no longer felt safe here. I should also mention that we were told on our first visit that the building did have security that walked the parking lot all night. Coincidentally, we met the couple who was actually robbed while we were checking out. They discovered from the hotel staff that over the weekend, there were 3 other break ins! Zero changes were made to their security measures. I cannot recommend the Kanata Kelowna (or whatever it’s called now) to anyone anymore. We were practically shooed out of the lobby trying to check out.
Excellent stay and value! The room was clean, the beds were comfy, and I had a great night's sleep. The amenities, such as the pool and water slides, are fun for everyone. The breakfast was a nice touch, and appreciative of it. I would recommend and return when next in Kelowna
This hotel was great! Efficient check in, 1 hour early because our room was ready. The lobby was clean with awesome cold filtered water (hold the button down, be patient and use your fingernail to press). Parking was free and lots of it, including around back. Location was very convenient for our needs. We left our car and walked to dinner and the grocery store. Room was spacious and clean, beds were super comfortable. It was quiet and dark at night (facing away from the highway), sunny in the morning. Fridge was large for a mini fridge and had a small freezer. Coffee maker in the room was good. The bathroom was clean with lots of towels, shampoo, conditioner and lotion. We didn’t expect housekeeping for our three night stay and it was not offered (not industry standard any longer) The breakfast was good, with standard bread (toaster), eggs, cereal and coffee (not too strong), tea, juice. Oatmeal was too much liquid for my taste. Pool looked clean and kids seemed happy. Hot tub and water slides not in use. Gym looked clean and adequately equipped. Ice was on the fourth floor and a bag provided to fetch it. If this is important to you bring your own container to get ice. Would stay here again and would recommend it to friends. Thanks staff! It was a good travelling experience!