On December 5th, Andrew Newby solved a big problem for us. His actions saved us from a rather expensive alternative.
Some background: Our Amantii electric fireplace stopped working last week after seven years of reliable performance. We contacted the store that sold that appliance to us to be informed that repair service is not available, only sales and parts! We were advised to obtain the services of an electrician and subsequently called Holmes Electric.
Within minutes of arriving, Andrew was able to restart our fireplace and it has worked perfectly since then. He informed us that the most likely cause of the problem was another space heater which had kicked in at the time we turned on the fireplace heater. That other baseboard heater, located in our garage, was never utilized but we didn’t realize the thermostat activating it was not turned off. Andrew inspected the other circuits, made a few adjustments and found the overall system to be acceptable. He also advised us on certain features of the remote control of the fireplace as he was familiar with electric fireplaces. That information will help us to get continued good performance and prevent possible future interruptions.
We would also like to commend Diane, your friendly, knowledgeable and reliable dispatcher who kept us informed of the time of the visit and also provided valuable information on services provided by your company.
All this to say how pleased we are to have obtained the services of Diane and Andrew. They are clearly dedicated people who love their work. We can assure you that they are providing a high quality of service on your behalf.
Sincerely,
Jacques and Pat Gelinas
Kelowna
Mira Gataric
-
May 08, 2018
This company provides quality work. If something is not done right the first time, they will send you the best electrician to do it as best as possible. I will use this company again and recommend it to my customers. Thanks for your great service.
Derek J. Hart
-
March 27, 2017
These guys are the best. I needed some last minute work on a basement suite and they were there right away. I sure appreciate their follow-up phone call with some good advice. I highly recommend these guys.
The Rikka
-
September 20, 2019
Wonderful service from beginning to end, booking to final repair :)
Dal B
-
November 24, 2021
Our Address
610 Monterey Rd, Kelowna, BC V1X 1A2, Canada
Claim Listing: Holmes Electric Ltd.
Please Login or Register an Account to Claim Listing
On December 5th, Andrew Newby solved a big problem for us. His actions saved us from a rather expensive alternative. Some background: Our Amantii electric fireplace stopped working last week after seven years of reliable performance. We contacted the store that sold that appliance to us to be informed that repair service is not available, only sales and parts! We were advised to obtain the services of an electrician and subsequently called Holmes Electric. Within minutes of arriving, Andrew was able to restart our fireplace and it has worked perfectly since then. He informed us that the most likely cause of the problem was another space heater which had kicked in at the time we turned on the fireplace heater. That other baseboard heater, located in our garage, was never utilized but we didn’t realize the thermostat activating it was not turned off. Andrew inspected the other circuits, made a few adjustments and found the overall system to be acceptable. He also advised us on certain features of the remote control of the fireplace as he was familiar with electric fireplaces. That information will help us to get continued good performance and prevent possible future interruptions. We would also like to commend Diane, your friendly, knowledgeable and reliable dispatcher who kept us informed of the time of the visit and also provided valuable information on services provided by your company. All this to say how pleased we are to have obtained the services of Diane and Andrew. They are clearly dedicated people who love their work. We can assure you that they are providing a high quality of service on your behalf. Sincerely, Jacques and Pat Gelinas Kelowna
This company provides quality work. If something is not done right the first time, they will send you the best electrician to do it as best as possible. I will use this company again and recommend it to my customers. Thanks for your great service.
These guys are the best. I needed some last minute work on a basement suite and they were there right away. I sure appreciate their follow-up phone call with some good advice. I highly recommend these guys.
Wonderful service from beginning to end, booking to final repair :)