This Hotel is one of the best I ever stayed in. The room is perfectly clean and spot on, everything is well organized. The breakfast is delicious. However I would like to express my deepest appreciation to that one man, though I don't know his name, all I can say is that he was bald. But he is one of the greatest examples of what customer service and experience is all about. He would educate me how the pancake machine works when I almost gave up and forget it, and gave me some extra pancakes when he offered some, as well brought extra butter and syrup. When at last we were about to leave, I saw him taking out the trash, and he warmly said to us have a safe ride home and we both each other wave goodbyes. He is truly amazing and inspiring, I believe this man is the best hotel employee I have ever encountered. Truly Amazing, and I wish nothing but the best for him. Thank you to this hotel and that extremely amazing kind sir for giving me the best experience stay at Kelowna.
We stayed here August long weekend after a few nights of camping, for some much needed amenities. The room was clean and comfortable. Front desk was quite friendly and helpful! We visited the pool and were lucky to have it all to ourselves. The breakfast was actually really good, one of the best hotel breakfasts I have had. It had all the hot food options and everything else. Points of improvement. They have a card that says you can ask for any toiletry and it will be brought up. I forgot my razor this trip, but when I called in the morning they said they didn't have anyone to bring it up. Our body wash bottle in the shower was completely empty too. Fixing those items would have probably garnered a 5/5 rating. A final note, this was over my budget. $400 for an average room which usually goes for around $200. At that price, we expected some form of room service, especially when they say they can help you. Anyways, a nice place and we would stay here again.
We really enjoyed our stay here. The entire hotel is clean and modern and the rooms were spacious, but what really made our stay great were the breakfast staff. Mickey and Caroline were extremely friendly and hospitable. They are so busy, and yet they still made an effort to say hello to our family every morning and help ensure we got our food quickly. We will definitely consider returning for our next trip to Kelowna!
I've stayed at many HI express and this one is spectacular Super comfy beds pillows, nice clean modern hotel with great amenities Had Dove products in the bathroom!! The hot breakfast was very good and staff were so so friendly and accommodating, I asked for gluten free bread and they got me 2 slices toasted from the back! They had 2 types of sausages, 2 egg styles, cinnamon buns, freshly made pancakes and coffee/tea all day long. Ample parking, close to everything in Kelowna.. definitely going back
Very clean, modern and reasonably priced hotel. Very friendly and helpful staff. Room was super clean. Gym was way better than expectation with equipments you would only see in five-star resorts. Pool was clean and the only thing that could need more attention is probably pool towels. It was not well stocked due to their supplier. User made a mess that could need more attention. Great location close to Walmart, Costco, restaurants and smaller fast foods. Good distance to downtown Kelowna and lakeside parks. They have only 1 EV charger station and might be a good idea to add a few more.
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