Helen, Dr. Gagner, Jackie. I'm convinced everyone you could meet at this clinic are passionate, compassionate, caring human beings. The rates matched my insurance fairly and were covered. The location is convenient with free parking, clean and nice looking with a cozy waiting area. Helen, you're just a gem. Keep being you. My girlfriend just signed up too and had a great onboarding experience with you also. Jackie, I hope you spell your name this way- but you made me feel so comfortable. I am diagnosed with an anxiety disorder and I was taken seriously, treated very nicely, and had a great experience with all of the staff at this office. Dr. Gagner, you were a pleasure to interact with and you went into as much detail as I wanted and I learned a few things. I could see there was genuine passion in your work. Thank you! Weirdly enough, can't wait to come back. That's really weird to say about a dentist right?
Can not say enough good things about Helen, Dr.Gagner, and the entire staff at Highlands. It's been quite a while since I've been to the dentist and never looked into getting one when I moved to Kelowna five years ago - until I had a tooth bothering me during my pregnancy and knew I needed to seek professional support. After a recommendation from my midwife, I got an appointment as a new client within a week and was met with the most warm, professional, friendly, and knowledgeable staff from the front end to Dr. Gagner himself. He took the time to sit with me and explain, did not pressure or push any sort of treatments, and reassured me of the process and options available. He provided an actual tangible and affordable solution - I'm even looking forward to being able to go back for a full check up and cleaning after my pregnancy sickness subsides!! Thank you SO MUCH for everything, I will continue to share my positive experience and recommend your services/ business to anyone including making you my family's primary dentist.
I was really impressed and even blown away by how personable and informative the receptionist, dentist, and dental hygienists were. I’d been so frustrated in the past with staff and specialists in various medical fields, including dentistry, who provided me with limited information about my own health. So I wasn’t expecting to actually be educated about my dental hygiene, and to have my questions and concerns answered so thoroughly, and in a friendly, professional manner. Wow! I hope that other dental offices and medical centres follow their example in educating and empowering their patients.
Best dentist I've ever visited! Knowledgable and understanding and the quality of work is fantastic.
BEWARE - Over the past two years there have been two incidences where this dentist tried to bill me for an extra $50. The first time was when he said he did some 'extra' polishing work on a tooth that I had never asked him to work on before and wasn't covered by my Blue Cross plan. After disputing the work as something that I had never asked for or approved he reluctantly removed the charge. The second was when his office manager incorrectly scheduled a 2 hr filling appointment that I obviously missed and he tried to tell me there was a $50 cancellation charge on my next visit. I tried to explain there was clearly a communication error with the receptionist as I had never booked the appointment but he insisted on the extra charges. I won't be going back.
Don’t see your business on our site? Add it for FREE! Please click the button now.