They go above and beyond to make sure you know they DO NOT care at all about their patients oral health or time. They will waste your time and are very unorganized, especially the inept receptionist Helen who is really unprofessional and quite rude.
Helen, Dr. Gagner, Jackie. I'm convinced everyone you could meet at this clinic are passionate, compassionate, caring human beings. The rates matched my insurance fairly and were covered. The location is convenient with free parking, clean and nice looking with a cozy waiting area. Helen, you're just a gem. Keep being you. My girlfriend just signed up too and had a great onboarding experience with you also. Jackie, I hope you spell your name this way- but you made me feel so comfortable. I am diagnosed with an anxiety disorder and I was taken seriously, treated very nicely, and had a great experience with all of the staff at this office. Dr. Gagner, you were a pleasure to interact with and you went into as much detail as I wanted and I learned a few things. I could see there was genuine passion in your work. Thank you! Weirdly enough, can't wait to come back. That's really weird to say about a dentist right?
Can not say enough good things about Helen, Dr.Gagner, and the entire staff at Highlands. It's been quite a while since I've been to the dentist and never looked into getting one when I moved to Kelowna five years ago - until I had a tooth bothering me during my pregnancy and knew I needed to seek professional support. After a recommendation from my midwife, I got an appointment as a new client within a week and was met with the most warm, professional, friendly, and knowledgeable staff from the front end to Dr. Gagner himself. He took the time to sit with me and explain, did not pressure or push any sort of treatments, and reassured me of the process and options available. He provided an actual tangible and affordable solution - I'm even looking forward to being able to go back for a full check up and cleaning after my pregnancy sickness subsides!! Thank you SO MUCH for everything, I will continue to share my positive experience and recommend your services/ business to anyone including making you my family's primary dentist.
I was really impressed and even blown away by how personable and informative the receptionist, dentist, and dental hygienists were. I’d been so frustrated in the past with staff and specialists in various medical fields, including dentistry, who provided me with limited information about my own health. So I wasn’t expecting to actually be educated about my dental hygiene, and to have my questions and concerns answered so thoroughly, and in a friendly, professional manner. Wow! I hope that other dental offices and medical centres follow their example in educating and empowering their patients.
I switched to this office as my last dentist cancelled on me ALL the time and this location was closer anyways and im SOOO glad I did! The lady at the front desk in so lovely and organized she got me scheduled in right away. Then the cleaning was the best and least painful ive ever experienced! Really loved the lady I had (I think Jackie!!) and highly recommend her! Finally Dr. Gagner was also wonderful and actually took the time to chat about concerns and gave me some tips. HIGHLY RECOMMEND!
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