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670 Duncan Ave W, Penticton, BC V2A 7N1, CanadaSee Your Business Here!
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Exceptional Plant Haven and Enthusiastic Staff Rating: ⭐️⭐️⭐️⭐️⭐️ Review: I recently had the pleasure of working at Garden Works in Penticton, and I must say, the experience left me in awe. From the moment I walked through the entrance, I was greeted by an atmosphere teeming with vibrant energy and an undeniable passion for plants. As someone who appreciates the power and beauty of nature, this was an absolute haven for me. The staff at Garden Works, in particular, are a group of dedicated plant enthusiasts who genuinely care about each customer's experience. They possess a wealth of knowledge and expertise, always going above and beyond to assist and educate visitors. Their enthusiasm for all things green is contagious, and it's evident that they derive immense joy from helping others embark on their own plant journeys. Regardless of whether you're a seasoned gardener or a complete novice like myself, Garden Works is a place where everyone can find something special. The vast selection of plants available is truly awe-inspiring, showcasing a diverse array of species that cater to all tastes and preferences. With their guidance, I was able to explore new varieties and learn about their unique characteristics, fostering a deeper appreciation for the botanical world. What struck me most about Garden Works was the emphasis they placed on creating a memorable and enjoyable experience for each customer. They not only provide exceptional customer service but also encourage visitors to immerse themselves in the power and beauty of plants. It's rare to encounter a place that evokes such a sense of wonder and tranquility, allowing you to escape the hustle and bustle of everyday life. I wholeheartedly invite everyone to visit Garden Works in Penticton. Prepare to be inspired, uplifted, and filled with a newfound appreciation for the world of plants. Whether you're seeking to revitalize your own garden or simply wish to soak in the serenity of this green oasis, Garden Works is an absolute must-visit destination. Trust me, you won't be disappointed. Adam
My sisters and I gave our mother a $150 gift card for Mother’s Day. She picked up a bunch of flowers (assorted planters and a few other plants). Most of the plants died within a short period of time and my sister found some bugs on the plants (not aphids but something similar). My mother lives in a condo on the 2nd floor (with no other plants) so the bugs were on the plants from the store. My mom went into the store but they wouldn’t do anything without a receipt. She didn’t get one as she used the gift card. She gave up and my sister went in the pictures of the bugs - they said it wasn’t from them and nothing they could do - oh but she could by a replacement plant for $29.99. My sister ended up buying this bug spray to try and salvage the plants for my mom. This is absolutely the worst customer service - just disgusted by this. I’m only posting this now as I’ve just heard the story during my visit. Would strongly encourage the residents of Penticton and surrounding area to shop elsewhere - better products, prices and customer service policies.
What a beautiful store! I loved all the variety of products within, the flowers and plants were beautiful, the clothing, jewelry and bags were lovely and everything else was very tasteful.
Very disappointing. I purchased four bundles of daffodils buds from GW as a spring treat and only one bloom made it. The rest of the buds just shrivelled up without opening. I wouldn’t usually return something like this but it was really disappointing. So was the store’s response. They would only offer an exchange (didn’t want to chance it again) or an in store credit saying this is their policy. I agree with that if the product sold isn’t defective; this clearly was. I buy a lot from GW but I don’t think I’ll be buying cut flowers from them again.
My Children always give me a $100-$200 gift certificates for Gardenworks for birthdays and Mother’s Day,etc. I have spent hundreds on Rosebushes, garden plants, and fishpond equip. I just spent $57 (yes I said $57) on one rose bush a couple weeks ago with a tag that showed real red roses and it just bloomed with white and pink so I don’t know what it is? I took a pic to proved what happened to the store today. I’m a senior and I had carried this to the car, hauled it to our home in the country, planted, fert and watered it. The only way Gardenworks would help me was if I dug it up and returned it. I had asked for a discount on another rosebush. Nope, just dig this one up and return.