Fairfield Inn & Suites by Marriott Penticton
602 Eckhardt Ave W, Penticton, BC V2A 2B4, CanadaAbout Fairfield Inn & Suites by Marriott Penticton
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Our stay here was awesome, staff were friendly and assisted us with all requests. Great complimentary breakfast as well with lots of options. Hotel is very clean and housekeepers were great at coming when you requested but also respecting your privacy.
We were on first floor facing the road. The lady said this is one of our quiet rooms. Couldn’t sleep the entire night due to the noise from traffic and seems like there was a truck dumping stuff the entire night. Could hear people from top floor walking and dropping stuff on the floor. I expected more from Marriott. Expensive but very low standard. NEVER STAYING here again!!! Worst night ever.
In the city for a medical appointment and I really needed to prioritize comfort. This was the right choice. I was able to get early check in which was very helpful and the room was perfect. In early December I paid $130 with the the CAA rate and I felt like that was a great deal. Glad to have a good option for a nice clean, quiet hotel in Penticton.
Nice new hotel. Very clean and modern. Beds were very comfy; not too hard, not too soft. A little off the beating path, so you'll have to drive to restaurants, beach etc. But well worth the stay.
We booked with the Fairfield by Marriott Penticton for our wedding group of about 30+ rooms August 2022 (I'm sure our guests spent close to $25,000 - $30,000 staying here). The problems unfortunately come top down from their disaster of a manager Shawn Gill. If you need to get ahold of them, prepare to email at least 4 times before you'll get a response. If you call them, prepare for them to hang up on you OR place you on hold while you hear them take a personal call for a prescription refill. Many booking errors and back and forth to make corrections. We were optimistic that when we arrived the service would be better, however wasn't the case. As the bride and groom, we thought perhaps they would treat us nicely however, we were disappointed that they didn't even acknowledge our wedding. The front desk staff caused a lot of security risks by giving out our room number to whoever asked for it and even provided room keys to people NOT staying in the room to gain access. We had one guest staying with a baby and were using their first come first serve car charging station. The front desk called their room at 10pm telling them to move their car for an angry guest. When our guest explained she couldn't leave due to her sleeping baby, they hunted down her husband who was in the pool. The staff then allowed the angry guest to ask him to move his car (in swim trunks at 10:30pm). Unbelievably rude and unprofessional and unprofessional behaviour all around. If you're staying in Penticton I recommend booking somewhere different.