First time staying in this hotel and it was great! Location central to the mall/shopping and about 5-10min drive to the lake. Very family friendly with a waterslide and a small pool to entertain the kids. Complimentary breakfast with the traditional bacon, eggs, pancakes, bagels/toast and cereals, fresh fruit, yogurt, thought to be very convenient in the morning. Also, 24/7 coffee, tea and lemon water was a great touch. The rooms and hotel itself was very clean! staff from the front desk to hotel staff were helpful and friendly. All of the staff were extremely accommodating and constantly cleaning to make everything right. Everyone seemed to want to make their guests experience amazing. I overheard one of the customers at breakfast saying to the staff what a great job everyone is doing and with a swift reply he said "we are trying to do our best." That's all customers want is for everyone to do their best and it really shows at this place. All in all, I will definitely stay here again!
Used my Marriott Points to treat my friend and his wife as well as myself to rooms for the night. Upon arrival, I received a free upgrade to a King Suite. I would have liked to have been able to use my suite upgrade nights to upgrade my friend's room as well but the website wouldn't allow me to do this. Hotel was clean and staff was very friendly and helpful. The King Suite was very nice and the gift bag was both unexpected and greatly appreciated. Hot breakfast buffet was nice but would have liked sausages more than the thin and greasy bacon. We were in town to check out craft beer breweries and I just wish the hotel had been closer to where we were going as it was a $20 cab ride each way. All that said, I would definitely stay here again.
We’ve stayed there a few times and have always slept well in the beds. Issues are resolved quickly and effectively. Tomoko at the front desk is amazing… 5 star review for her! She brought my wife and I complementary wine glasses on our getaway recently. Overall good value here!
My Advice: If you are unsatisfied with this hotel, try staying at Ramada next door, you will be satisfied with Fairfield. Pros - Complimentary Teas, Coffee, Hot water, Infused water 24/7 - Friendly Staff - Good Working station in the room - User friendly TV; You can watch YouTube without even having to log in - TV is huge!! - Washroom is huge!! - Extra washrooms near the pool area - Soo clean and they make sure to disinfect the washroom after cleaning - Nice Pool + Jacuzzi with fun slide even though I got dizzy on the slide lol Cons - Stairs that take you to the gate of the slide are moldy, but I imagine that it’s hard to maintain this area with water constantly dripping
Room was nice. The pool wasn’t heated/ was broken and the jets in the hot tub didn’t work. They said it would be fixed the next day but we were only staying one night. Kind of disappointing. Breakfast was okay.
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