I haven’t had my stay yet and can say the services here is above and beyond. I had an issue where a reservation made 7 months ago, at a price over 100$/night cheaper than the current rate, was cancelled by error (admittedly our error). I tried called the reservation line who said there was nothing they could do. So I called the front desk hoping to at least get a better rate for re-booking, Bonnie went out of her way and took the time to figure out how to not only get our booking back, but at the same price. She was also incredibly kind and patient during our conversation. Overall fantastic customer service and this has really set the tone for an amazing stay next week.
I had a great time with my girlfriend at this hotel Justin and Anju who were working the front desk were absolutely spectacular! You guys really made my girlfriends birthday very special. With a bottle of champagne and rose petals on the bed, we couldn’t have asked for a more special stay. There was some confusion with my original booking, and the two of them were extremely friendly and accommodating and I can’t thank them enough I wish they were working the front desk when I checked out the following morning so I could give them a proper thanks Please pass this message onto them, thanks again for everything! I will for sure be staying there again and recommend it to all of my friends
We had high expectations to this beautiful resort hotel after viewing there online website. Our experience couldn’t be more far from an amazing experience! The hotel staff are 90 % entitled teenagers who had zero idea about customers service, experience or problem solving. When we asked for the manager “Travis Kimmie l” we received an even worst service! If we could give zero star definitely would. Do yourself a favour and avoid this hotel over all there are plenty of nice hotels in the area…
Mike and Ethan made it look easy serving 16 of us-- from the banter behind the bar to the expert drink suggestions, there was never a dull moment as we drank and laughed the night away. These fellas know their alcohol and made us feel like it was one our buddies back there. Thanks guys and waiting staff!
+ Indoor/outdoor pool was open. Pool water was warm which is good for swimming in April, but it could be cleaner. + The room was clean and tidy. - Air conditioner in the room was too noisy. Both air conditioner and fridge woke us up in the middle of the night. We couldn't sleep well and woke up tired for the next day. - Parking is for $24. Why doesn't this huge hotel have its parking lot? - Pillows weren't comfy. They were also too thick. There must be both thin and thick pillows. I have better experiences with the cheaper hotels. Paying more doesn't mean that you'll be comfortable and relaxed.
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