Cottonwoods Care Centre

2255 Ethel St, Kelowna, BC V1Y 2Z9, Canada

About Cottonwoods Care Centre

3.5 / 5

from reviews

Is this your business?

    Ellen Voth
    -
    May 19, 2022

    They try, but fail. My dad was in the transitional area while waiting on long term care. Though they were nice, no one had time to properly read his chart or know him. He had some dementia, had they spent some time with him or asked us, we could have told him. He had an amputated toe, and a special boot to put on for walking. They had him demonstrate that he could put it on and use it - once. Left to his own, he had it on too tightly or too loosely - within a week had sores along the side of his foot and eventually lost his leg from above the knee to gangrene. It was unfortunate and unnecessary, they just didn’t have the staff to properly care for him. In ten years, it’s only gotten worse.

    Joey Sahli
    -
    March 30, 2022

    While my mother passed away over ten years ago now, to this day, I regret that we did not remove her from Cottonwoods. While there was one very caring nurse, Penny, at Cottonwoods at the time, the majority of staff were incompetent or did not care. Often when entering the facility in the evening, staff members were standing around, chatting at the front desk. At the beginning of my mother's stay, I often found my mother seated in her wheel chair, pushed into a corner, facing the wall, crying out, "Help me! Please help me!" She was totally disoriented, having suffered a stroke and demonstrating some dementia. Most staff found her a great agitation, demonstrating no empathy. My mother was often heavily sedated, she sat in soiled depends and suffered bed sores. Her better quality clothing was washed and sometimes not returned until we requested its whereabouts. When she died, we were given a couple of hours to clean out her room; when we arrived, the nice creams and few items of value that we purchased for her had already been removed. Why am I writing about this now? I want families to be vigilant about the type of care their loved one is receiving. We reported these events to senior staff and the provincial health official at the time, but nothing changed. Hopefully, Cottonwoods is a better facility today.

    diane nichols
    -
    November 05, 2020

    My father Jim just passed away in the Ethel Glen Unit. I would like to express my thanks to Brad, Andrew, Mandy, Veronica, Gisele, all the care aides and LPN`s who cared for him. Living at a distance I never realized how much he was loved until I stayed with him for his final days. They were caring and went above to make sure he was comfortable. Again thank you! That said I am giving one star to Leanne the assistant manager of Clinical Services. Before my dad started to fail she did not seem to care about his feelings. Taking things away like a small table and longer bed which he needed as a tall man. Just no compassion. Three days before my dad passed we were told he was rallying. He would be put back in his room and taken out of palliative care.. He then would be put in his wheel chair to meet with one family member An hour a day. The doctor intervened, the staff were shocked. I repeat he died 3 days later he was not eating, sips of water and was not communicating. What happened made worse what we as a family were already going through. She showed a total lack of compassion.

    Diego Alejandro Feria González
    -
    September 15, 2021

    Lovely and fast staff, made everything crystal clear!

    Richard W.
    -
    October 27, 2019

    Had my father assessed here for dementia. Staff were great with him. I was always kept in the loop and communication was great. They helped in the facilitation of his direction from him entering to him being placed eventually in a home. Interior Health Authority did a great job through the whole process.

    Cottonwoods Care Centre

    Our Address

    2255 Ethel St, Kelowna, BC V1Y 2Z9, Canada

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