While my mother passed away over ten years ago now, to this day, I regret that we did not remove her from Cottonwoods. While there was one very caring nurse, Penny, at Cottonwoods at the time, the majority of staff were incompetent or did not care. Often when entering the facility in the evening, staff members were standing around, chatting at the front desk. At the beginning of my mother's stay, I often found my mother seated in her wheel chair, pushed into a corner, facing the wall, crying out, "Help me! Please help me!" She was totally disoriented, having suffered a stroke and demonstrating some dementia. Most staff found her a great agitation, demonstrating no empathy. My mother was often heavily sedated, she sat in soiled depends and suffered bed sores. Her better quality clothing was washed and sometimes not returned until we requested its whereabouts. When she died, we were given a couple of hours to clean out her room; when we arrived, the nice creams and few items of value that we purchased for her had already been removed. Why am I writing about this now? I want families to be vigilant about the type of care their loved one is receiving. We reported these events to senior staff and the provincial health official at the time, but nothing changed. Hopefully, Cottonwoods is a better facility today.
They try, but fail. My dad was in the transitional area while waiting on long term care. Though they were nice, no one had time to properly read his chart or know him. He had some dementia, had they spent some time with him or asked us, we could have told him. He had an amputated toe, and a special boot to put on for walking. They had him demonstrate that he could put it on and use it - once. Left to his own, he had it on too tightly or too loosely - within a week had sores along the side of his foot and eventually lost his leg from above the knee to gangrene. It was unfortunate and unnecessary, they just didn’t have the staff to properly care for him. In ten years, it’s only gotten worse.
My Mother, Beth, is in the Ethel Glen section. Mandy, Mewha and many other staff have provided outstanding care for her. As well there is tight security at the front entrance. All visitors must have proof of vaccine plus a covid test within past 48 hours. All rooms are at ground level providing easy access to pleasant outdoor tables. Unlike the new Glenmore private care facility Cottonwoods has air conditioning in all rooms. A must during Kelowna’s hot July and August. Also , Dr. Bobbin has provided excellent support.
My father Jim just passed away in the Ethel Glen Unit. I would like to express my thanks to Brad, Andrew, Mandy, Veronica, Gisele, all the care aides and LPN`s who cared for him. Living at a distance I never realized how much he was loved until I stayed with him for his final days. They were caring and went above to make sure he was comfortable. Again thank you! That said I am giving one star to Leanne the assistant manager of Clinical Services. Before my dad started to fail she did not seem to care about his feelings. Taking things away like a small table and longer bed which he needed as a tall man. Just no compassion. Three days before my dad passed we were told he was rallying. He would be put back in his room and taken out of palliative care.. He then would be put in his wheel chair to meet with one family member An hour a day. The doctor intervened, the staff were shocked. I repeat he died 3 days later he was not eating, sips of water and was not communicating. What happened made worse what we as a family were already going through. She showed a total lack of compassion.
People don't always have a good day/week at work. My mom had a terrible experience in temporary care there. A particular staff member was speaking terribly rude both to and about patients who could not use the washroom for themselves and would mess their diapers. "It smells like $#!t in here" and other derogatory comments and do nothing to help. However, my mother in law has been there about 6 months and has been receiving great care. Including an over dosed prescription by a hospital physician being noticed and corrected by the nursing staff. It's not an easy place to be or work. Staff and visitors need to bring their good attitudes to make it a brighter day for everyone. Cute kids, puppies and cheerful visitors boost the atmosphere. Good job Ethel Glen!
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