Reception staff were excellent. Breakfast buffet was sufficient with an excellent hostess. The pool and water slide were great for kids indoors. And the hot tub was perfect for adults. The room was very clean and the shower was excellent with great pressure. We stayed 1 week this time and would definitely stay there again.
Customer service was just amazing. Both rooms were dirty. The toilet seat was absolutely DISGUSTING... and in the other room we found a rotten apple by the night stand. We didn't complain, I didn't think it would make a difference! We had fun I the pool. And our breakfast was yummy. Overall was a good stay.
After a debacle of dealing with Flair Airlines, they finally agreed to set us up with this wonderful hotel. It is extremely clean and the staff are fabulous. It was definitely a big sunshine on a stressful day! The pool area (w/ Waterslide) was very clean despite facing heavy use. The rooms were a fair size and spotless. The hot breakfast was replenished frequently and you were greeted by friendly staff willing to help at every corner. It is very evident that the staff/management take pride in this property. I will definitely recommend this property to any of our friends who are looking for accommodations in Kelowna.
FAIR WARNING !!! Rooms are not properly cleaned. Construction started at 8am on my floor. We arrived late last night from our job site out in Merritt, leaving the Lower Mainland at 6am we thought we’re getting a good quality hotel. Thought we would sleep in till 9-930. We woke up at 8am to the sound of construction?!? No warning prior. There werent many cars in the lot, they could have easily given us our 2 rooms on another floor. I enter my room theres a line of dust right above the bed putting the cleaniness of the whole room into question. This really wasn’t expected of a brand like comfort, these are problems typically encountered by non brand hotels. I’ll be emailing head office as well.
We have stayed at this particular Comfort Inn & Suites a few times. They never disappoint. Nice & Clean .. great continental breakfast.. and the ladies up front are awesome. Dalila made sure we had everything we needed and was great. We will choose stay there again and again
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