Bedding not changed daily. Either get better quality fresh eggs & change disgusting hash browns, or get rid of hot breakfast. Cereal was cheap & stale, dispensers should be smaller or only loaded for daily use. Coffee pots MUST be cleaned better as old coffee taste from old dispensers kills good tasting coffee. Breakfast lady was helpful but needs to be either get better quality fresh eggs & change disgusting hash browns, or get rid of hot breakfast. Cereal was cheap & stale, dispensers should be smaller or only loaded for daily use. Coffee pots MUST be cleaned better as old coffee taste from old dispensers kills good coffee. Breakfast lady was kind but needs to be trained to keep hot breakfast quantities small & made fresh throughout the morning. Disappointing first stay. Worst Coast hotel I've stayed at.
A fairly new hotel with large bright rooms and an overall very pleasing and friendly atmosphere. The front desk is very helpful the the included breakfast a great way to start a busy day. I will be back!
No maid service either day on our 3 night stay over the May long weekend. Not acceptable. Had to get clean towels and toilet paper sent to room from guy at front counter. Apologies offered but that was it. He checks a sheet and says it should have been cleaned. I guess incase I was mistaking dirty towels for clean ones and unmade beds for made. So I guess the maid gets paid to not do the job and also lies about doing it. Maybe it was better the maid wasn’t in my room! Also the free breakfast is quite lame. Don’t bother and just go to Timmy’s a block away. This hotel is now getting a hard pass from me.
Disappointed in cleanliness of hotel considering price paid. The swimming pool and hot tub had green algae in corners, the pool area bathroom hadn’t been cleaned in along while and I don't think the area is checked daily as the next day there was used bandaids by the pool. Very unsanitary and worrisome. I also noticed they don’t vacuum very often in hallways or room based on lint, dirt and cobwebs in corners, carpets and rooms.
Nice stay but cleaning could use some ... detail work. We found a COVID test and a brochure as well as another person's i.d (sin number card). at a chest of drawers ( behind the TV). Also some feminine products in a drawer. It suggests a lack of cleaning of the room. Likely understaffed. But it was a bit disturbing since it was a blank COVID swab test and a travel brochure relating to COVID. Also a Bank of Montreal pamphlet was in that collection. At very least that part of the room had not been cleaned. I hope it was only from the last guest. We paid nearly $300 for the one night.... I really expected better for that price. We returned the i.d. to the front desk. I hope they return it to the owner. But overall: It's a nice place Staff are super nice. Very accommodating with some small requests like extra towels. Breakfast is ok- typical good food you expect. No complaints there. Pool is small but cool ( good when the weather is 42C), and the rooms were cool with the AC. There is a small vineyard next to the hotel which adds a nice ambiance. Benches outside also would be nice in cooler weather.
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