Central Valley Veterinary Hospital
1940 Kane Rd #124, Kelowna, BC V1V 2J9, CanadaAbout Central Valley Veterinary Hospital
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Took my 5 yr old cat to this clinic yesterday. We had several issues to figure out. I’ve had cats since the age of 5 I’m 55. I have never once in all of those years seen such a thorough exam. For the first time I actually didn’t feel like a number on a conveyer belt. We saw the new dr there. She was so good with Ari I could tell she was a true pet lover. I don’t recommend places a lot but this one gets #1 in my opinion.
I took my puppy there for his second vaccination and a checkup. Loved the place. All of the staff were very professional and knowledgeable. A few days later I called about a small issue and received advice over the phone. Two days later they texted me to check up on my puppy. Highly recommend this vet.
called to ask about euthanize my senior elderly blind cat. Recently moved to the area. Understand I am not one of their regular clients but end of life care is pretty sensitive and hard already on an owner especially in a new area, without being met on the phone with complete lack of empathy. Redirecting me to call else where as my dying cat wont be seen is heart breaking. Don't list emergency care on your website services if you care so little for those in pain. Any kind words would've been nice as I am in tears on the phone. Instead the tone of voice has made me vow to never go here in the future and will be telling everyone I know to avoid like the plague as well. If you love your pets then don't make them suffer. Don't bother calling. Update: updating my 1 star to a 3 star based off the quick response and apology. Thank you.
Excellent customer service from the first phone call. Welcoming and very efficient staff. Dr. Kim was efficient , thorough and very caring. My cat's blood test results came back so quickly and tho the diagnosis was grave the information she gave me made the hard decisions more informed and a bit better for me. thank you all for the heart felt service .
(Written on behalf of family member) Had a scheduled appointment with Central Valley Vet Hospital to get their new puppy's second round of vaccinations and the parking lot was completely full so they had to park down the road (causing them to be 5 minutes late). Once met at the door, being there 5 minutes after the scheduled time, was rejected at the door and asked to reschedule an appointment, when they had to find child care for their autistic child to come for their appointment. The only reason they were late was because of their parking lot having insufficient space. When met at the door the staff were very rude and completely disrespectful. Will not recommend this place nor be coming back in the future.