We were very unhappy with the service. They came out to repair our furnace three times and each time it didn't work after they left leaving us with a big bill and no satisfaction. I asked for some of the money back but never heard from them. We had to have another company Phillips Heating and Plumbing come out and he fixed the problem and he did it in one visit. I would not recommend this company for furnace repairs.
I needed a 3 stage water filtration system and a UV Light system installed. The lady in the call center was pleasant to deal with and got me an appointment quickly. Craig came over and examined my utility room to see where we could fit everything. It's a pretty tight space so he spent some good time testing out different options for where things should go. Craig was super friendly, personable and a hard worker. When he finished up, everything looked really slick. Shut off valves over here, shut off valves over there (to make maintenance of the system and changing out filters easy). I couldn't ask for a better install. We live in West Kelowna so we haven't really had "good" clean water since we moved in. Now the water is perfect - Crystal clear, no smell, tastes great and boil water advisories are now a thing of the past. I'll definitely be calling this company back should I need anything in the future.
they bait and switched me. I called and asked what it would cost to have them come out and look at my air conditioner. they told me 109 to have someone come out and quote me and if we went ahead with the repairs half would go to the repairs. the guy came out and first thing he did was tell me it's 168 because there was a diagnostic fee. when I tried to talk to them about it they told me that they don't know what he is going to need to do when he gets out.
I needed a plumber for an emergency service yesterday. I checked the BBB for West Kelowna and this business popped up. The reviews are great! Within 1 hour, Craig showed up and fixed the problem. This problem I had was repaired last year at this time by another long-time West Kelowna small business owner who neglected to sauder the pipe, and as a result, one year later, a leak. So be careful who you hire. I would stick with CE Plumbing and Heating to fix all your plumbing and heating needs. Very honest and trustworthy! Thank-you to Dana and Craig for being so kind and helpful! I will make sure I let all my friends and family know about your trustworthy and professional service!
The customer service I received when I called CE Plumbing & Heating was wonderful. The woman I spoke with was very accommodating and able to send a plumber to my rescue the next day! Craig (the plumber) was very punctual, courteous, efficient, knowledgeable and trustworthy. A few weeks later I required the assistance of a plumber, at a different property. I did not hesitate to call CE Plumbing & Heating, and requested Craig again. As expected, he did a phenomenal job!
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