We absolutely adore this beautiful bed and breakfast downtown Penticton. We are definitely going back soon❤️❤️
You are missing out on a Spanish style architecture if you do not stay at this B&B!
Great rooms, location and very clean too! I highly recommend Casa Grande Inn. I will be back.
This review is more for their customer service than anything else. The provincial government stated in a press conference yesterday that all leisure travel to the interior should be cancelled at this time. I contacted booking.com to request a cancellation minus the cancellation fee. Casa Grande’s response to this was to say that they will not honour this and that we should come to Penticton as their is no issue with the fires or evacuees looking for rooms. We’re just trying to do the right thing and these people won’t budge at all. I wouldn’t recommend them to anyone.
We had booked with Expedia to come to the Ironman Race for 2021. There was no mention on the listing for Casa Grande that their policy was "non-refundable" for the Ironman. When Ironman was cancelled due to Covid regulations and restrictions, they would not refund our hotel, even though it was over 30 days prior to the event taking place. The lady on the phone at the hotel was smug and not at all apologetic. Absolutely disgraceful. Every other hotel in Penticton offered refunds.
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