Casa Grande Inn
1070 Lakeshore Dr Unit 201, Penticton, BC V2A 1C1, Canada
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We were three people in two rooms. Positive experience, overall. In our case, the Inn acted as an AirBnB, with a check-in via code received by telephone. There were no humans, but this was not a negative. Rooms were clean and quiet, even though the property is on the main lakeshore drag. Breakfast was serve-yourself from a good selection. We were the only ones using a spacious common room. Overall, recommended.
The hosts were wonderful and even upgraded my room. Great selection of snacks and continental breakfast. Beautiful location on the lake provided breathtaking views.
Room was good, clean, nice location, NO invoice provided, was charged Xtra $30 for "Cleaning" nowhere on website did it say there was a charge for this. NO breakfast provided, not even "continental", even though 3 different places(including on building ) it says breakfast included, NO remedy offered, just excuses
Cozy, clean and quiet. I stayed for one night in the Mojito Room. The location of this B&B is awesome, great view of the lake. Hostess is very friendly and personable. Quick to offer info on the area. Continental breakfast in the morning was pretty basic -fruit salad, toast etc., but the BEST blueberry bran muffin I’ve ever had. Wish I had the recipe!! Overall very comfortable stay, slept well.. only downfall was the water pressure in the shower, and it was a little chilly at night (extra blankets in my room came in handy).
My partner and I had planned a stay at this bnb in mid-March. However, due to the pandemic we had no choice but to change dates. We honestly received really terrible customer service from management. The woman at the front desk was okay to speak with, however, I could hear a co-worker in the background whispering things to her while we were on the phone. For example, when we asked to move our reservation forward noting that part of our trip had included visiting my grandmother and we had to delay due to the ongoing pandemic, the co-worker, presumably the owner, whispered 'just tell her it's a new policy, I don't care about her grandmother, too bad'. So when the woman relayed to me that she could not move our reservation as this was a new policy, clearly this was made up on the spot, and she didn't realize I could hear the man in the background. We had pre-paid in full and received no money back and very little room to change dates – we were offered no empathy or flexibility. I felt that the staff at Casa Grande could have been a lot more reasonable about our situation and the continued whispered rude commentary from the co-worker in the background was unnecessary and showed very poor customer service. My family and I will never stay at this establishment again. Truly disappointing.