Carls Flower Company – Penticton location
27 Front St, Penticton, BC V2A 1H2, CanadaAbout Carls Flower Company – Penticton location
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Twice now in under 2 years, I have had to order some flowers on short notice for a funeral service. The first time was less than 24 hours notice when it I realized that my parents had skipped florals entirely due to budget constraints for my stepbrothers service. They put together some simple, lovely arrangements which the flowers they had and gave us such a good deal. And no one minded that I had no idea what I was talking about or judged me for looking so last minute. Unfortunately, my stepdad passed away this past week and I found myself again needing flowers for a service. Sheryn responded to my inquiry within a few hours of receiving it. She worked with me on colours and style and really took into account the things my mom said she liked. Of course, I haven't seen the flowers yet since the service is Saturday but I am sure they will also be lovely!
Beautiful flowers and excellent customer service! I don't live in town but ordered a bouquet delivery for my aunt's birthday through Carl's Flowers very easily online. My aunt was unable to accept the delivery on the scheduled day, but they called me to let me know and arranged for a fresh bouquet to be delivered the following business day. I really appreciated that they went above and beyond to make sure my Auntie got her flowers. She sent a picture and they were gorgeous. I'll definitely be recommending this service to other friends and family.
Carls Flower Company Penticton went above and beyond for me. I was trying to get a gift-basket delivered but no one was at the address and no one was answering their phone. They sorted it out and made a few calls and got everything delivered. Their service is excellent!
Flowers were lovely, but unfortunately they were delivered on the wrong day: a full week early, completely missing the event being celebrated. I emailed to inquire what happened, and never received a response. Following up with a phone call, I was told: yeah we messed up, but tough luck on the date, you got flowers and you should be so lucky. Refusing to do anything about it.
I ordered flowers from Carl's for my mom's 60th birthday a few weeks ago. They were $100 plus tax and delivery fees, and there was supposed to be loads of red in it. The person I spoke with on the phone joked that that wouldn't be an issue since it was almost Valentine's Day, and said she'd add a big "Happy Birthday" balloon too. That's not at all what they delivered... My mom explained that what showed up was 6 red carnations with some greenery and filler, all placed in a comically large vase. "I hope you don't think I'm complaining," my mom said, "but either there's been a mistake, or you've been ripped off. This looks like a $10 bouquet from Safeway. I know you would have spent more than that so I thought you should know not to order from that florist again." That seemed odd to me, and nothing like what I ordered, so I called Carl's and asked if they could look into it. We all make mistakes sometimes, and I know things are busy around Valentine's Day. Sharon took my name and number and said she'd get back to me. It's been a week and no one was called me back. I'm really disappointed by the quality of the product that Carl's delivered, and that they didn't make any effort to make this right. I recommend ordering from the Enchanted Florist instead.