Burtch Animal Hospital
1455 Harvey Ave, Kelowna, BC V1Y 6E9, Canada
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1455 Harvey Ave, Kelowna, BC V1Y 6E9, CanadaSee Your Business Here!
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Update; I continue to take my kitty here, she loved her visits. This pic was her most recent one. She loved the vet. She was so well behaved for him. This place fixed my foster kittens and were great! Super friendly when I came in. And was really easy to pick them up.
I started taking my dog here about two years ago and initially the service seemed good. He developed a lump on his head about 8 months ago and every time I asked about it, it was disregarded and at one point I was told it was a bug bite. Recently he went back for a different issue and I had asked about the bump again as it was growing in size and once again was given no information other than the only way to deal with it was to be put under Anastasia and have a surgery. When I called back to see if I could get it looked at again or possibly tested I was sent a quote for a surgery costing $1100 for one bump removal and a few hundred extra for “both bumps to be removed.” The second bump being an umbilical bump that has been tested before and found to be unharmful. I took my dog to a different vet for a second opinion and they immediately tested the bump on his and had results back in minutes. Gave me good options for how to move forward and I paid less that $200. I was also informed that a surgery to remove the bump in the future would cost less than $300. I am extremely unhappy with the service. I am now questioning all the procedures and shots my dog had to go through during our last visits. After reading all the one star reviews I am wishing I had read them before taking him there because they all repeat the issues I encountered with my dog. Unnecessarily putting my dog under more than what was needed I am sure.
I have 2 Ragdoll cats that have both had constipation issues and have had to have enimas. Doctor recommended a dry food for them after last enimas. Both cats eat top of line wet and dry food. Well after about $6000 in enimas between both cats we will hopefully never have to do it again. Our regular vet never recommended this. So thank you for your help. Our cat's now have soft stools and in 6 years we never have had that. No offense but hope we never have to come back again at least for this. You and your staff is awesome
The most unorganized place I have seen, I used to love this place but now I will not be going back. I had called twice to get a prescription written for my dog. Two days later they called and said his pills were ready for pickup, I said I didn't ask for the pills, I asked for the prescription that I could take to a drug store. The lady said they made a mistake and would let me know when the vet had it written out - a few days more past by and I called again and she said it was ready, so the next day I drove all the way down there and she again tried to give me a bottle of pills. I reminded her that I just needed the prescription and not the pills. She said oh, yes I see that note on the file, one minute and I will ask the dr to write this out for you. She came back 5 minutes later and said the dr was doing this and there is a $20 charge, I was like what for....I have asked for this twice and not one single time did anyone mention a charge. Needless to say, very unhappy and I will NEVER go back there and neither will anyone I know. My previous encounter there was just as disorganized as this last time - very little communication, very disappointing!
I brought my 4 month old puppy here for his shots. The vet was great and really distracted Hagrid and he didn’t seem to even feel the shot. The front desk staff were efficient and nice.