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ORCHARD PARK CENTRE, 2271 Harvey Ave #4050, Kelowna, BC V1Y 6H2, CanadaSee Your Business Here!
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EDIT: Wrong location. Thank you for clarifying and being so gracious in your response. Original: Person at counter expected us to buy something before using the washroom. My cousin was planning to purchase a snack for the airport, but didn’t want to have to bring it into the restroom. No need to be rude. We can take our business elsewhere.
My son just bought a white hot chocolate with matcha. But was given a white hot chocolate only. Charged but not the proper order given. Just ordered March 18 at 1715hours. Did not even gave receipt but had repeated order back. What happened. They forgot the matcha. Want my money back. Can call them because no one is answering then go to the fax tune. How to I get my money back?
It’s been some time since I have received great customer service and had my drinks made correctly! Stopped by Orchard Park Mall Blenz on Friday, March 19, 2021, late in the afternoon. I am so impressed with the young lady who served us !!! Thank you for your pride in your work, your attention to detail and great customer service. We ordered an Americano Brevet and a Steamed Coconut Milk with a scoop of dark chocolate. Thank you for a wonderful experience !!
Avoid THIS location. Horrible service. Horrible owner. There are a lot of other deserving owners. This one is NOT. Been a customer of Blenz since store #1 and a customer of this store since it first opened. Most of the barista's know me. I'm polite. I tip and I spend money. Although I had known about the BCAA member upgrade program for years (they will charge you for a small if your order medium, and medium if you order large), I didn't actually sign up for it until about a year ago. I often don't remember to ask for the upgrade. And I don't even use cream in my beverage. Today, I traveled from my home in W.Kelowna to have a coffee in this mall location and do some work on my laptop (as I always do). Made the time and effort to find parking in a busy lot just to go to THIS Blenz and have a coffee. Waited patiently for a table to open. Once it did. I approached the 2 employees, one of which I know as a long time barista, the other I didn't recognize...she turns out to be the owner. I order a large medium roast coffee and show my BCAA card to get the perk upgrade. To my surprise. The owner, in a very curt and unapologetic tone, says "We're not doing that right now". I asked why...she said it was due to the highways being closed off, and them not getting their discounted milk!! I couldn't believe my ears. What on earth does their supply-chain issue have to do with a corporate program with BCAA? And especially, why should it have anything to do with a customer? I explained to her very firmly, but politely, that out of principle, if they will not honor this program with me, then I will pay full price, but it will be the last time I'll go there. Her answer was: "if that's the way you feel, we don't need your business". I said" Oh really, you don't "need" my business?"...then thank you, but I'll go somewhere else. And I left. I called their head office and spoke to Payton in the concerns department. Thankfully she validated my thoughts, that in NO WAY are the stores supposed to refuse the perk, no matter what. And that is the policy of Blenz for all their franchisees. She was very empathetic and handled my complaint with a very high level of professionalism. Unfortunately, due to the terrible experience with the owner of the Orchard Park Mall location, I had this conversation with Payton at a nearby Starbucks. Again. As she herself stated, this owner does not "need" customers. Nor does she deserve them, IMO!
Love love love this location. Amazing customer service. I’m very specific with my order and they don’t get annoyed with me. Plus I ended up puking in their trash can due to morning sickness from pregnancy and they didn’t make me feel bad and kept asking if I was okay. Thanks blenz!