Stayed here for just one nights stay. The reception was very welcoming and the rooms clean and nicely furnished. The bed was very comfortable and roomy. I stayed in a suite that was handicap accessible and the bathroom was very big and could accommodate anyone with physical limitations and their equipment. Complimentary breakfast was fresh and gave lots of options to choose from.
Elizabeth Craft
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May 17, 2023
Decided to book a stay cation at this hotel since it is close to home and has a waterside! The pool and waterside are great and there is even a little play water park inside for kids!
The staff were unpredictable. Some were great and some were terrible. Without warning they had a fire alarm testing one of the mornings we were there. They only posted that it would be happening the afternoon before and did not give any calls or messages to inform us, just posted it in the elevator so we didn't see it until 9 that evening. They were testing the alarms for 3 hours and in our room alone it went off at least 5 times which was very disappointing. Especially because they started at 9 am. The staff were unfriendly and unhelpful that morning as well and when I checked out they didn't want to even print my receipts for me. Overall if the staff had been more helpful and friendly our stay would have been great! The price is okay, pretty average for this area especially if you stay middle of the week. But if you were planning on staying on a weekend I don't think the price is worth the rooms.
Cassidy Keessar
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May 29, 2023
Room was very nice and staff were pleasant but the whole reason we chose to stay at this hotel was for the pool/waterslide and it was absolutely disgusting. As soon as we walked into the pool space it had a sewage smell to it. The floor was covered in dirt/mud, hair everywhere, bandaids and garbage. We couldn't let our kids swim because it was so gross. They were so upset and we ended up having to pay to swim somewhere else. I let front desk staff know and they said they'd get ahold of the manager right away. Checked the pool again the next day and it was still disgusting so let front staff know again but wasn't contacted by management like I was told I would be.
Tracy Christensen
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May 17, 2023
Pleasantly surprised we were able to check in early, at 1:30! Room was nice, however our "view" from the balcony was obstructed by a huge tree! The water pressure in the shower wasn't great and we ran out of conditioner. Had to ask the cleaning girl for more supplies. The breakfast was excellent! Lots to choose from and always filled up! The worst part about our stay was that we were on the 3rd floor, close to the ice machine. We were woken up on a Sunday morning at 5:30am by numerous people filling up buckets and coolers of ice! For over an hour! Disgusting and disrespectful. So I would ask that ice is only available at certain times. Funny enough, when we wanted ice for our drinks, it didn't work anymore, so we were extra unhappy! And it seemed there was only the one machine on our floor, in the whole hotel. Overall a nice stay, great location, pool was excellent! Hot tub was way too hot!
Staff were very friendly! Had a great winery tour weekend!
Cassidy Buttercup
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May 16, 2023
Beds were very comfortable, best night sleep on our road trip out of five hotels. The view was fantastic and the room very quiet. We loved listening to the frogs from the golf course next door at night.
Our Address
3460 Carrington Rd, Westbank, BC V4T 3C1, Canada
Claim Listing: Best Western Plus Wine Country Hotel & Suites
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Stayed here for just one nights stay. The reception was very welcoming and the rooms clean and nicely furnished. The bed was very comfortable and roomy. I stayed in a suite that was handicap accessible and the bathroom was very big and could accommodate anyone with physical limitations and their equipment. Complimentary breakfast was fresh and gave lots of options to choose from.
Decided to book a stay cation at this hotel since it is close to home and has a waterside! The pool and waterside are great and there is even a little play water park inside for kids! The staff were unpredictable. Some were great and some were terrible. Without warning they had a fire alarm testing one of the mornings we were there. They only posted that it would be happening the afternoon before and did not give any calls or messages to inform us, just posted it in the elevator so we didn't see it until 9 that evening. They were testing the alarms for 3 hours and in our room alone it went off at least 5 times which was very disappointing. Especially because they started at 9 am. The staff were unfriendly and unhelpful that morning as well and when I checked out they didn't want to even print my receipts for me. Overall if the staff had been more helpful and friendly our stay would have been great! The price is okay, pretty average for this area especially if you stay middle of the week. But if you were planning on staying on a weekend I don't think the price is worth the rooms.
Room was very nice and staff were pleasant but the whole reason we chose to stay at this hotel was for the pool/waterslide and it was absolutely disgusting. As soon as we walked into the pool space it had a sewage smell to it. The floor was covered in dirt/mud, hair everywhere, bandaids and garbage. We couldn't let our kids swim because it was so gross. They were so upset and we ended up having to pay to swim somewhere else. I let front desk staff know and they said they'd get ahold of the manager right away. Checked the pool again the next day and it was still disgusting so let front staff know again but wasn't contacted by management like I was told I would be.
Pleasantly surprised we were able to check in early, at 1:30! Room was nice, however our "view" from the balcony was obstructed by a huge tree! The water pressure in the shower wasn't great and we ran out of conditioner. Had to ask the cleaning girl for more supplies. The breakfast was excellent! Lots to choose from and always filled up! The worst part about our stay was that we were on the 3rd floor, close to the ice machine. We were woken up on a Sunday morning at 5:30am by numerous people filling up buckets and coolers of ice! For over an hour! Disgusting and disrespectful. So I would ask that ice is only available at certain times. Funny enough, when we wanted ice for our drinks, it didn't work anymore, so we were extra unhappy! And it seemed there was only the one machine on our floor, in the whole hotel. Overall a nice stay, great location, pool was excellent! Hot tub was way too hot! Staff were very friendly! Had a great winery tour weekend!
Beds were very comfortable, best night sleep on our road trip out of five hotels. The view was fantastic and the room very quiet. We loved listening to the frogs from the golf course next door at night.