Best Western Plus Wine Country Hotel & Suites
3460 Carrington Rd, Westbank, BC V4T 3C1, CanadaAbout Best Western Plus Wine Country Hotel & Suites
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Have to say.... it was the worst stay of any past Best Western. As mentioned by another review...no shampoo or conditioner but that's just the start. It started off good. When our room wasn't ready and we got an upgrade to the penthouse. From there everything went bad. Yes..it's the penthouse but in the middle of winter you would like the heat to work properly. It took a day and half for it to equalize. With miscommunication from the front desk staff, we were informed our stay was for just one night. We were told that we needed to move at 9pm that evening and after a long day of work. That's not a problem but the hotel made it one. Telling me how put out they will be by leaving us in the room for another 4 nights although my rate was higher than the original room. The real issue was the lack of housekeeping, in fact, there was no house keeping for 3 full days of our 4 full day stay. Then told by management that I was wrong. That's where I get upset. I was also told after the fact , that there was no housekeeping on the weekend. Well....we started the Friday morning with... No towels, no fresh bed or made bed, no shampoo, no hand soap and now, no housekeeping for the weekend. I haven't yet mentioned the trolley for luggage. It looked like it was used for the construction workers downstairs..... the construction that I wasn't warned of when booking the hotel. When putting in a complaint at the front desk management emailed me later that, and proceeded to tell me I was wrong and there won't be further compensation, when I didn't even ask for compensation to begin with. I just wanted a pleasant stay after a long day of work. Is that to much to ask ?
Decided to book a stay cation at this hotel since it is close to home and has a waterside! The pool and waterside are great and there is even a little play water park inside for kids! The staff were unpredictable. Some were great and some were terrible. Without warning they had a fire alarm testing one of the mornings we were there. They only posted that it would be happening the afternoon before and did not give any calls or messages to inform us, just posted it in the elevator so we didn't see it until 9 that evening. They were testing the alarms for 3 hours and in our room alone it went off at least 5 times which was very disappointing. Especially because they started at 9 am. The staff were unfriendly and unhelpful that morning as well and when I checked out they didn't want to even print my receipts for me. Overall if the staff had been more helpful and friendly our stay would have been great! The price is okay, pretty average for this area especially if you stay middle of the week. But if you were planning on staying on a weekend I don't think the price is worth the rooms.
Pleasantly surprised we were able to check in early, at 1:30! Room was nice, however our "view" from the balcony was obstructed by a huge tree! The water pressure in the shower wasn't great and we ran out of conditioner. Had to ask the cleaning girl for more supplies. The breakfast was excellent! Lots to choose from and always filled up! The worst part about our stay was that we were on the 3rd floor, close to the ice machine. We were woken up on a Sunday morning at 5:30am by numerous people filling up buckets and coolers of ice! For over an hour! Disgusting and disrespectful. So I would ask that ice is only available at certain times. Funny enough, when we wanted ice for our drinks, it didn't work anymore, so we were extra unhappy! And it seemed there was only the one machine on our floor, in the whole hotel. Overall a nice stay, great location, pool was excellent! Hot tub was way too hot! Staff were very friendly! Had a great winery tour weekend!
Beds were very comfortable, best night sleep on our road trip out of five hotels. The view was fantastic and the room very quiet. We loved listening to the frogs from the golf course next door at night.
Room was very nice and staff were pleasant but the whole reason we chose to stay at this hotel was for the pool/waterslide and it was absolutely disgusting. As soon as we walked into the pool space it had a sewage smell to it. The floor was covered in dirt/mud, hair everywhere, bandaids and garbage. We couldn't let our kids swim because it was so gross. They were so upset and we ended up having to pay to swim somewhere else. I let front desk staff know and they said they'd get ahold of the manager right away. Checked the pool again the next day and it was still disgusting so let front staff know again but wasn't contacted by management like I was told I would be.