The room was very spacious, very clean & bed was very comfortable. It would be five star if it hadn’t been for the inconvenience of the construction happening on the other side of our bedroom wall. We decided to take the afternoon to relax in our room before dinner after lots of traveling & it was quite loud. The construction isn’t during the evening or early morning though so it was peaceful during those periods. The breakfast was good, with lots of options. I liked that they provided a paper bag to-go for some of the pre-packaged items. The lemon coffee cake was delicious. Hotel staff were very friendly. Would definitely stay here again.
"A Chase Worth Mentioning" Where to begin?! How delighted we were to be welcomed to your establishment by a professional and stylish young man by the name of Chase (aka know to us as Chad). Right from the get go, he made our experience extra special by that beaming wide smile of his and kind gentle demeanour. He made us feel so welcome and right at home. Any slight issues we may have had were swiftly and smoothly rectified by his quick action and response. Thank you to this young man for elevating our experience and making us yearn for the time that we can return to The Best Western West Kelowna Wine Country for another helping of Chase.
Very clean hotel. We stayed there during Canada Day long weekend. My boys enjoyed the pool & slide. The TV is a smart TV so my boys were able to stream their movie at night which is a bonus! Our suite was facing SE & had nice view. Continental breakfast was included. I’m only giving it a 4star because the construction was a little inconvenient.
Had great experiences with this hotel for many years. Not quite sure what happened this time. When booking they did not inform us of the renovations they were doing and when we showed up half their parking lot was full of sea cans. When asking for extra towels they said they didn't have any for the evening? How can a hotel not have clean extra towels on hand. Following morning went to eat the breakfast and found just one chrome container with only 2 eggs and 1 piece of bacon. The staff member stated more bacon would be out in 4 to 5 minutes. They are totally uninterested in keeping the same standard as previous visits. We stayed at the Coast in Oliver a few nights prior and they had multiple breakfast choices and chrome bins full of food with less guests in a less busy area. This hotel really needs to step up their game.
Clean large newly renovated room! Beds were comfy. Still construction around the hotel but not too much annoyance other than less parking! Pool area just opened after being renovated and kids loved it! Breakfast could be better especially for people with food allergies as someone who cant eat gluten or dairy I could only eat bananas and hard boiled eggs.
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