9 days stay at this hotel. Good location, has a pool (more about that in a minute), breakfast is included, lots of parking spaces, EV charging stations. The service is great, everyone is smiling and doing its best to help guests. Everything I asked for was delivered without any problems. Breakfast is served with a good variety, repeated daily with some changes (bacon vs. sausages, pancakes vs. French toast). Always fresh, good taste. You can have as much or as little as you want. Take it to your bedroom, no questions. The pool is my only concern as the water was never crystal clean. I understand it is not a fresh but "sea" water pool, however I think it is not filtered well resulting in sickness both of my kids and I had for 3-4 days. I am not going into details, but it sure was not pleasant for the three of us. The other issue was noise made by some guests and their kids. We were on the ground floor, but some parents let their kids run up/down the hallway really late at night.
We enjoyed our stay at the hotel. The staff were all extremely courteous and helpful. The breakfasts were good, the rooms pleasant and clean. Loved the pool and surrounding gardens. We were allowed to stay and use the pool and gardens for as long as we wished after we had checked out. This really added to our stay and enabled us to de stress before getting on the flight home. The food in the pub next door was excellent and staff there pleasant efficient and friendly. We would definitely stay again.
Beautiful view from the 6th floor. Quiet, clean, and accessible. Lots of parking spots. Location is about a 10 minute drive from downtown, but rather easily accessible by car. Breakfast was plentiful and had variety. Had a pleasant stay!
We had a pretty good stay at best western in Kelowna. The hotel room was clean, we had a great view of the city, the hotel upgraded us for free, and the staff were friendly. They gave us an extra robe when asked which was a nice touch. The breakfast buffet was great, a good variety of items and an espresso machine. My only complaint was that the hotel pool was so dirty and murky, you couldn’t see the bottom of it. Was really disappointed as we were looking forward to using the pool. The outdoor hot tubs were also quite dirty with bugs and dirt but not as dirty as the pool. Would love to come back if the pool was cleaned properly.
My wife tried to call this hotel many times before our arrival for several days to make some specific requests, but the front desk never answer the phone. We always ended up having to talk to a call centre person. Once we arrived at the hotel, we understood perhaps why they never answer. They have to do everything. There is no daily room service during your stay, so you have to go to the front desk for everything. Running out of toilet paper? Get in line with all the people checking in and out. No towels in the pool area? Get in line with all the people checking in and out. Not only that, we had to wait 20 minutes before a front desk staffer finally arrived with towels at the pool. But let me be clear, it's not their fault. Front desk staff shouldn't be fetching things for guests. The complimentary breakfast was ok. I know the hotel is charging market rate for the rooms, but in our opinion, it was not worth what we paid. Dirty windows in hall, dirty balcony, bird poop on balcony door. Not cool. This used to be our go-to hotel. Frankly very disappointed. One last thing. On arrival, we noticed a lot of people who had booked via 3rd party like Expedia did not get the room they were promised. Not a lot of happy customers at the front desk leaves a great first impression. No idea whose fault that would be.
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