Best Western Plus Kelowna Hotel & Suites

2402 Hwy 97 N, Kelowna, BC V1X 4J1, Canada

About Best Western Plus Kelowna Hotel & Suites

4.3 / 5

from reviews

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    July 30, 2022

    (3 day / 2 night, vacation - had other rentals after) Personally the worst experience at a hotel ever. Started the stay with going to see the pool which was shallow at maximum depth of 1 meter and warm (not cool and refreshing on a 40C° day). Rest of the day spent outside in the city. The following night, the room above us had loud guests that arrived around 1am, I sent handful of texts to front desk, to which took almost half an hour for a reply saying they would go take care of it (I think they quieted down... or maybe just got tired and settled down). BUT that didn't really matter, the soft bed was extremely itchy... thankfully, a bug, maybe earwig, crawled over my back to give a greater sense of comfort with the itching and the party upstairs... we ended up swapping to the hard bed (which thankfully didn't itch). Lets talk about the shower now, I took a picture of the high quality shower head... to top it off, the drain struggled to stay open so the shower ended up as a nasty bath at the feet. Overall, this experience has made me never want to ever visit any best western again. (the included breakfast was nice, and in person workers were friendly. Though the breakfast was incredibly sweet (lots of sugar in those waffles and french toast).)

    D M
    July 13, 2022

    Extremely clean and well run hotel. Love the tower view. The Tower rooms we have stayed at multiple times is QUIET, SILENT even. Love that you don't hear others in the rooms, above, below and beside you. All amenities needed are close by. Always stay here when visiting Kelowna. Thanks for the amazing work and 5 Star service!

    Harwinder Nahal
    July 11, 2022

    Location is very convenient, close to downtown and many retail stores and mall. A lot restaurants around this place. Room are standard size and type. Breakfast is complementary which is great and its continental. We love having breakfast.

    Christina M.
    May 24, 2022

    I was VERY disappointed in the hotel service and maintenance for what I paid. While the check in service was friendly and welcoming, the reception I got from a housekeeping request wasn't. My daughter and I were staying on our own in the hotel room for 3 nights. She was in a competition and between us we had used all the towels. I made the early morning request for new ones at 7:30am and saw her write down information (were told to do so before 10am), and told to leave the dirty towels in the tub. When I returned to the room in the afternoon they hadn't been changed, so I left it. When I came back again around 6pm, they still were there so I called the front desk. She suggested that I carry all the dirty, wet towels down to the lobby and they will exchange them. She then said they could send me some. I was given two towels and the dirty ones weren't taken, so I moved them from the tub myself. I also discovered that the security lock on the bottom of the sliding door didn't work. Normally this wouldn't be a concern, but we were on the ground floor, backing onto the parking lot, dumpsters and parking lot of the adjoining Home Depot. There were a lot of transient individuals in the area, not to mention a fight outside our window/sliding door at 3am. There was supposed to be security? I didn't even mind the stains on the carpet as it was a pet friendly room, but I would like to have security - just glad I hadn't noticed the lock was broken the first night. Regardless, the service and maintenance was definitely subpar to the fee I had to pay for 3 nights in a standard room.

    Angela Hermary
    June 14, 2022

    Great place to gather if you're traveling with family or a group! The central courtyard has lots of room, picnic tables, BBQs and access to the pool. The morning breakfast makes it an easy way to start the day without any hassles. Rooms are nice & clean, staff is very friendly and helpful.

    Best Western Plus Kelowna Hotel & Suites

    Our Address

    2402 Hwy 97 N, Kelowna, BC V1X 4J1, Canada

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