Best Western Plus Kelowna Hotel & Suites

Wynn Horn

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August 18, 2022

Loved this hotel. We stayed here in July with our three small doggies and had a walkout room facing onto a grassy courtyard. It was a little noisy because lots of teams were staying, so lots of kids and youths around. But we loved the atmosphere: so nice to see kids having fun! The pool and hot tubs were great: the complimentary breakfast was amazingly good. We will be staying again this month.

E Muzz

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September 29, 2022

I am a rewards member. This is my 2nd time staying here. First time I was in the tower which was a far cry better than this stay where I was this time out in a first floor room out back in the motel style rooms. I travel for work and stay in a lot of hotel rooms and have seen some not great but this one really was not good at all. There was splatters of some liquid on the roof of the bathroom ceiling that looked to be cleanable but is obviously getting missed. On the bedside table there is crusty food or drink all dried up that I am not sure how old is. And overall room is not giving a cleaned up vibe along with the entire room smells off tobacco smoke like so there has been smoking allowed in this part of the hotel. Lastly the sliding door that goes outside on the first floor was never locked! Really did not give a safe feeling even after I locked it once I realized hours later into the night. I would pass on staying at this hotel.

Terry & Kim

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November 15, 2022

Just checked in. Front desk very friendly. Hotel seems clean. Slightly outdated but still stylish. Renos in progress. Two bdrm suite is an awesome setup. Update: We had a very pleasant stay at this hotel. Breakfast is very nice. Sausages, small omelettes, pancakes, chunky hash browns, juices, oatmeal with all the fixings, toast, and bagels were served buffet style. Our room was quiet and comfortable.

lorna martin

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October 10, 2022

I stayed with my daughter and grandson for a hockey tournament. Most of the staff around during our 4 days stay were polite ,pleasant to deal with. There were 4 teams of players under 13.. Continental breakfast was great. Until this morning a woman who can be a grandma to these kids was nasty.in the breakfast room Anyone could tell she doesn't want to be there working with these many kids. The pancake machine was not working properly creating a long lineup. At 7:30 AM being talked to unpleasantly left an unpleasant experience with these young people not to mention the adults in the breakfast room. It's sad this could almost be a perfect time. One person ruined it. The housekeeping staff was also great.thank you.

Jennifer Lapping

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October 24, 2022

This is not our first time staying here. To say this stay was disgusting and a disappointment was an understatement. Very dirty hotel room. Garbage and crumbs on carpet, dirty bed cover, literal snot on the wall beside the bed where I'm supposed to sleep, lamp gave electrical shocks when you tried to turn it on, no soap, toothpaste splashes on mirrors in bathroom from previous guest. When we complained we were told that there was no housekeeping until tomorrow and they were completely sold out so they couldn't move us rooms. So we had no choice but to be expected to stay in this filthy room and housekeeping would do a "deep clean" the next day. Toothpaste still wasn't cleaned off the mirror, and my husband ended up cleaning the snot for me so I didn't have to look at it (Disgusting). Difficulty getting allergen information from the food area in the morning. Pool was a bit outdated and starting to show signs of mould. Cut my finger on a piece of sharp tile in the hot tub. Definitely outdated, needs quality control for housekeeping, and don't think I would stay here again. We are platinum rewards members, and they did comp is one night during our stay for our trouble. Definitely newer and cleaner options in Kelowna for the same price that we've had good experiences at. Not the Best Western standard we've come to expect, and Google will not be the only place I'm leaving a review