Best Western Inn At Penticton
3180 Skaha Lake Rd, Penticton, BC V2A 6G4, Canada
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Dated hotel that was so clean and well looked after. 100% would come stay here again. The customer service was beyond expectation. We used the pool and hot tub that were both heated. The breakfast was good with lots of options. We liked staying on first floor and being able to unload tools out of truck and into room for safe keeping.
Despite calling twice before booking to ensure we had a 2 bedroom 2 bathroom unit on the first floor because my grandmother is in a wheelchair, the hotel messed up our reservation and we spent Christmas (4 of us plus a dog) in a tiny standard sized hotel room on the ground floor. At least it had a stove which was what we needed. As well, the employee who made the reservation assured me there were notes on my reservation indicating our requirements. I have had a slight adjustment on the fees but was charged for a dog in the room in night 1 but didn’t not check in until day 2 due weather/travel issues. The GM has not reached out like I was told they would, therefore 2 stars. Don’t take reservations if you can’t accommodate the requests.
They advertise a hot tub. It is permanently closed. They don't say a word. Just give you a poster printed with hot tub closed! Surprised on quality of room considering they say they are a best western! Fruit flies in room too...Im really surprised 😯
Tolete wouldn't flush , uncomfortable having a maintenance man in the room twice to fix it .Then it flooded ,not satisfied and hopefully I get a discount soon.Definetely not worth 160 did ollars to stay.
I’ll start by saying the best part of this hotel is the breakfast. Lots of options. The rooms are dated but clean so not the worst I’ve seen… now is it worth 200+ a night? Questionable at best. Other comments I read mentioned how welcoming the staff was. When I checked in on may 13th the two people working the front desk were anything but welcoming. The person that attended to me was cold and not welcoming but the poor person next to me was having a much worse time. The employee charged her over 100 dollars more than what she was told it was going to be then when she questioned it the employee was extremely rude. Both of the front desk staff had some real attitude towards us. It was a terrible first impression. It is highly unlikely I’ll ever be back.