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110-1677 Commerce Ave, Kelowna, BC V1X 8A9, CanadaSee Your Business Here!
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Went here twice while visiting Kelowna. Compared to the two Anytime locations I frequent in Vancouver, this is a much better gym. It’s bigger, has a lot more equipment, it’s less busy. I like that they use reusable cloths for wiping machines, instead of wasting insane amounts of paper. It did smell badly the first time I went there, so 4 stars overall.
Anytime fitness was the first gym I ever went to, I started going when I was 16. It was a gym that made me feel welcomed due to the members. My staff experience wasn’t great whenever I had to engage with them. When Covid first hit I tried to cancel my membership since I didn’t have my vaccine and didn’t want to, I was told I would have to pay off the rest of my contract. So instead I paid for months for my membership yet I was allowed to enter the gym(I know it’s not their fault they are just enforcing rules but it is still ridiculous that they refused to let me drop my contract) I ended up getting my vaccine after gaining a lot of weight since I wanted to go again, I usually go around 7-8 since I have work and school and the amount of people that are in there is obnoxious. You can tell about 90% of the people there have been snuck in, and they leave their weights and don’t clean after themselves. Why would I pay 70 bucks a month when people are just getting in there for free? 0 enforcement on it what’s so ever. I try to work out at night but I can’t even use the machines I want with the amount of people there. The west side location was much better in my opinion as far as both staff and location goes, a lot smaller but so much more personal and friendly (it is where I started until I moved to mission) You pay a premium for “tanning beds and 24/7” but who really goes to the gym past 11? And majority of people there don’t use the tanning rooms. And the thing that really set me off is that I brought about 7 friends to the gym to sign up with them and had them referred me because I get the month “free” I never received a single month for free. Edit: I had a very bad experience once again with the staff at this location, but after getting help from a higher up, he did his absolute best to make things right and so he did. As a result I am giving this location another star because of the motions of one individual. I firmly believe the staff here need to be reevaluated and replaced still.
Gym is ok, just don’t like the layout of the lockers and the treadmills and ellipticals etc. wish they had more than 2 showers for the entire gym and a nice feature would be handheld shower heads. Also would be nice if they had shampoo in the showers like good life fitness. They also need to really clean the fans in the bathrooms. Also too many people here on their phones which is annoying. They also need more than one bench press station.
In terms of a gym, it's alright. I've went here for almost 2 years and it was great. However with the new vaccine passport I'm unable to attend, or even open the door with my key fob. Which I understand as that's not in their control. However, I've been being charged for the last 6 months without being able to go in and cancel my membership. I tried calling 10+ times, no answer (or call back despite leaving multiple messages), I've sent emails, no answer, I contacted them on Instagram and was told a manager would email me by the end of the day, no email. It seems like the only way to cancel a membership is taking them to small claims court. I've been charged $300+ in membership fees despite desperately trying to cancel, I'm guessing they're not planning on reimbursing me and if that's the case I will be contacting a lawyer. This is ridiculously unprofessional, if it wasn't for that they would have gotten 5 stars as I genuinely love this gym. Sad to see them treat their members this way. Hope to hear back from you guys soon. PS Casey is the best thing at this gym, great guy. Hope he's not the ones treating me like this.
I love Anytime Fitness!! 5 🌟 in my books. It's ANYTIME I need it, Its alway clean and the staff is always friendly and helpful 👌